Management Skills

Seven insights into client care and service excellence

Last week I facilitated a CLT seminar on “Client care, client service and client retention” http://www.clt.co.uk/course/Client-Care-Service-Excellence-and-Retention/ Whilst we covered a lot of material relating to understanding commercial and consumer client needs, engaging everyone in responding appropriately at all touch points and best practice in day-to-day service delivery, client care and relationship Read More

3 themes from marketing planning – Stepping stones, persuasion and momentum

Recently I ran another of the popular “marketing planning in a nutshell” training session for PM Forum http://www.pmforum.co.uk/training/ The 18 delegates – from a variety of legal and accountancy firms - selected three of the topics we discussed for a follow up blog: Stepping stones, persuasion and maintaining momentum Stepping Read More

2015-09-25T14:43:50+01:00September 25, 2015|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Property|

Change management book review: “Switch: How to change things when change is hard” by Chip and Dan Heath

I’ve just written a review of this book for Professional Marketing magazine http://www.pmforum.co.uk/magazine/ I’ve read many books on change management before but this one comes with a really big recommendation. It’s quick, easy and inspiring to read. And the few lessons – illustrated beautifully with great success stories from all Read More

2015-09-16T16:33:46+01:00September 16, 2015|Accountants, Kim's Blog, Lawyers, Management Skills, Property|

Employee Benefits in law firms – All about the money rather than well-being?

I recently did some work on The Lawyer’s employee workplace benefits research into 70 law firms that resulted in articles in both The Lawyer http://www.thelawyer.com/ (15 June 2015) and Employee Benefits http://www.employeebenefits.co.uk/ (July/August 2015) magazines. The overall findings were that there was less flexibility and innovation in employee benefits in Read More

2016-04-13T12:30:53+01:00August 20, 2015|Kim's Blog, Lawyers, Management Skills|

Improve learning effectiveness – Using Kolb’s learning styles

If, like me, you use some of the relatively quieter summer months to tackle some learning you may be wondering how to improve your learning effectiveness. I wrote, a short while ago, about two models to help us understand more about the learning process: http://kimtasso.com/boost-training-effectiveness-learning-theory-nutshell/ where I outlined Honey & Read More

2015-08-18T17:23:44+01:00August 18, 2015|Kim's Blog, Management Skills, Relationship Management|
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