Management Skills

Change management in a surveyors’ practice – Bridging the gap between the old and the new

Last week I was joined by over 20 surveyors at the first presentation on this new MBL course on “Managing and marketing a profitable surveyors’ practice”. Change management is a key topic. During the day we covered a lot of material including: business planning, strategy development, management functions, market analysis, Read More

2016-07-11T18:06:05+01:00July 27, 2015|Kim's Blog, Management Skills, Property|

Intercultural working – some insights

I recently participated in a webinar on intercultural working presented by the Open University Business School (OUBS). The speakers included Dr Bjorn Claes, a senior lecturer in operations management, and Jeremy Roebuck of Grow Movement. Here are the main points: What is culture? Definitions vary from “how we make sense Read More

Be more strategic – creating behaviour change

At the PM Forum’s “Being more strategic” course http://www.pmforum.co.uk/training/ last week we covered a lot of ground. During the day we explored techniques for: thinking strategically, strategic processes, developing business strategy and strategic marketing. The feedback (see below) was fantastic. When I asked delegates on what topic they would most Read More

2015-07-06T12:18:57+01:00July 6, 2015|Kim's Blog, Management Skills, Marketing, Strategy|

Legal sector research: Highlights from “The Age of the Client” by LexisNexis

Some recent Legal sector research, the LexisNexis Bellwether Report 2015 http://businessoflaw.lexisnexis.co.uk/download-the-bellwether-report-2015/ obtained the views of 118 lawyers and over 500 private clients. The main findings are that: Increasing client power “A new breed of smart client has emerged – empowered by technology and the internet, always searching for best value Read More

Law South Conference 2015 – “Achieving extraordinary client engagement” with empowerment, value, disruption, disobedience and psychology

Last week I had the honour of presenting a paper at the annual LawSouth conference on Achieving extraordinary client engagement. Here is a summary of the main points raised by the speakers: The people are everything – Julian Summerhayes http://juliansummerhayes.com/ Julian started his talk with quotes from “The age of Read More

2015-05-17T18:22:49+01:00May 17, 2015|Kim's Blog, Lawyers, Management Skills, Relationship Management|
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