Psychology

Managing teams and virtual teams – 13 top tips

Managing teams and virtual teams was the topic generating most interest at a recent Future Marketing Manager course (see http://www.pmforum.co.uk/training/). In professional service firms, there are all manner of temporary campaign groups, cross-departmental teams to support sector based initiatives and virtual teams for major firm-wide projects. Sometimes the team members Read More

2016-05-17T12:11:31+01:00May 17, 2016|Kim's Blog, Management Skills, Relationship Management|

Seven top tips for conflict management and negotiation

Conflict – whether internal amongst colleagues or external with clients and suppliers – is an inevitable part of life and I have previously written about conflict management (see, for example http://kimtasso.com/nine-ideas-for-better-conflict-management/) and negotiation (http://kimtasso.com/10-practical-tips-fee-price-negotiations/). At a recent series of conflict management and negotiation skills workshops with leading property partnerships and Read More

2016-05-03T09:20:06+01:00May 3, 2016|Kim's Blog, Management Skills, Relationship Management|

10 tips on price communications for professionals

When I talk to professionals about price communications there appears to be some confusion between two separate activities. First, there needs to be a pricing strategy – I’ve addressed this in various blogs (see, for example, http://kimtasso.com/the-pricing-and-value-of-legal-services/) - which might include premium pricing for a skimming strategy or a lower price Read More

2016-04-28T11:56:04+01:00April 28, 2016|Kim's Blog, Marketing, Selling, Strategy|

Achieving buy-in – Oranges, elephants and dancing

I recently visited Nottingham to lead a session for the East Midlands branch of the Professional Marketing Forum http://www.pmforum.co.uk/locations/eastmidlands.aspx called “Achieving buy-in – getting it past the partners”. It was hosted in the fabulous offices of Browne Jacobson (loved their open plan staff café and the “News in the loos” Read More

2016-04-24T11:50:00+01:00April 24, 2016|Kim's Blog, Management Skills, Marketing, Relationship Management|

Being more strategic – Six insights (Bias, Data, Complexity, Tolerance, Journey, Skills)

Earlier this week, Norton Rose kindly hosted another presentation of the PM Forum’s “Being more strategic” training session where 18 delegates from solicitors, barristers, accountancy, actuarial and property firms attended. As always, at the end I asked which topics resonated most with the delegates and these were the main insights: Read More

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