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Client Experience Management CEM – Two research reports
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Client Experience Management CEM – Two research reports

Kim's Blog, Lawyers, Management Skills, Relationship Management, Statistics and trends

Client Experience Management CEM – Two research reports

This post contains summaries of two research reports on Client Experience Management CEM – one focusing on law firms and the legal market and the other of B2B customer experience – where the legal sector is considered - as a comparison. Client Experience Management CEM – Two research reports. The Read More

Kim Tasso2021-04-03T17:22:59+01:00April 25, 2017|Kim's Blog, Lawyers, Management Skills, Relationship Management, Statistics and trends|

Marketing is dead, long live selling?

Last week, I had a good chat with a guy who was one of the first people to be appointed as a “salesperson” at a professional service firm several years ago - as part of my research for an article on business development careers in the professions. I explained that Read More

Kim Tasso2015-12-11T14:47:50+00:00August 10, 2009|Kim's Blog, Relationship Management, Selling|