Book Review: Mediation skills and strategies – A practical guide by Tony Whatling

I am often asked which books I recommend on mediation even though there are plenty of good books around on the subject. Those of my friend Clive Lewis OBE – who has written 14 books including “How to Master Workplace and Employment Mediation” (Bloomsbury, 2015) and ”Difficult Conversations - 10 Read More

By |2020-10-19T10:08:29+01:00October 19, 2020|

International relationship management – Highlights from a talk by Allan Evans at BDO accountants

At the 2017 Professional Marketing Conference http://www.pmforum.co.uk/conference.aspx , Allan Evans, Global Head of Business Development and Marketing at BDO International provided a fascinating talk on adapting to cultures for international relationship management. Allan started with an array of quotes, facts and figures that demonstrated that even small professional service firms Read More

By |2017-10-18T11:17:48+01:00October 18, 2017|

Intercultural working – some insights

I recently participated in a webinar on intercultural working presented by the Open University Business School (OUBS). The speakers included Dr Bjorn Claes, a senior lecturer in operations management, and Jeremy Roebuck of Grow Movement. Here are the main points: What is culture? Definitions vary from “how we make sense Read More

By |2015-07-21T12:17:45+01:00July 21, 2015|

Cross cultural communication

In the current edition of Professional Marketing magazine http://www.pmforum.co.uk/magazine/index.aspx  there’s an article by me on communicating and developing business relationships in multi-cultural  and cross cultural business environments. Three key models are explored and some practical guidance is provided. Due to space limits, the following nine dimensions of cultural leadership competencies from Read More

By |2014-07-29T15:10:35+01:00December 2, 2012|
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