call handling

Pick up the phone – Telephone trade offs
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Pick up the phone – Telephone trade offs

Kim's Blog, Relationship Management, Selling

Pick up the phone – Telephone trade offs

At the recent MBL workshop on “Pick up the phone – client service and sale opportunities for professionals” we looked at the role of telephone calls in sales and service, managing inbound calls and making outbound calls. One theme that arose was the delicate balance to be achieved during a Read More

Kim Tasso2025-10-23T18:31:31+01:00October 23, 2025|Kim's Blog, Relationship Management, Selling|

Telephone skills: Anxiety, voice, etiquette and the client experience
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Telephone skills: Anxiety, voice, etiquette and the client experience

Kim's Blog, Marketing, Selling

Telephone skills: Anxiety, voice, etiquette and the client experience

At a recent MBL workshop “Pick up the phone! Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. Anxiety around picking up the phone Delegates reported that they observed that there was more nervousness and Read More

Kim Tasso2022-09-22T13:24:12+01:00September 22, 2022|Kim's Blog, Marketing, Selling|