At the latest MBL workshop on “Pick up the phone – client service and sales opportunities for professionals” we looked at the role of telephone calls in sales and service, managing inbound calls and making outbound calls. Delegates from legal and accountancy firms – both technical experts (fee-earners) and business development professionals - Read More
Most people are aware of CBT (Cognitive Behavioural Therapy). But fewer are familiar with DBT (Dialectical Behaviour Therapy). This post supports psychoeducation - helping you understand more about how your mind works and exploring different types of therapy. It describes DBT therapy – its core concepts and some of its Read More
Whenever you meet new people – at social and networking events and in client and selling situations, you need to establish rapport. Establishing rapport is the foundation for a relationship. You need rapport when influencing and negotiating. And for effective coaching and therapeutic relationships. So what is rapport? And how Read More
This is a review of a book to help those experiencing anxiety. The subtitle of this Sunday Times bestseller is “How to break the habit” - the author explains the nature of anxiety and offers a route to break the anxiety cycle and build healthier thinking habits. There’s a fair Read More
A dozen trainee solicitors joined an MBL online workshop on “A Trainee’s Guide to Marketing & Business Development (MBD) in a Law Firm”. This article summarises delegates’ key takeaways and actions plans. Trainee solicitors’ role in marketing and business development – LinkedIn and networking. The online interactive session (see Kim Tasso – MBL Read More
