Conflict

We’re all change managers in professional services

At a recent in-house training workshop on “Communication, conflict and negotiation” I explained about different personality, cognitive and relationship styles – and the mind set of fee-earning professionals. We considered how to adapt our approach so that we could create rapport and trust and forge strong relationships with fee-earners. This, Read More

2014-05-19T09:10:09+01:00May 19, 2014|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Property, Relationship Management|

Book review “Conversational riffs – creating meaning out of conflict” by Neil Denny (Conflict management)

Book review “Conversational riffs - creating meaning out of conflict” by Neil Denny (Conflict management). Psychologists say that successful relationships have the following elements: A safe place from which to explore Repair after rupture Communication Neil’s book on conflict management offers some great insights and help primarily in the second Read More

2022-05-31T09:15:55+01:00April 1, 2012|Accountants, Kim's Blog, Lawyers, Relationship Management|
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