Top picks from KAM training workshops (October 2020)

Top picks from KAM training workshops (October 2020) Posted on: October 20, 2020

At last week’s “Towards KAM and ABM – helping fee-earners with relationship management” workshop (presented digitally through the PM Forum)  we covered a lot of content in a short amount of time. This post covers the top picks from KAM training workshops – as it includes feedback from a previous KAM workshop to show how […]

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Book Review: Mediation skills and strategies – A practical guide by Tony Whatling

Book Review: Mediation skills and strategies – A practical guide by Tony Whatling Posted on: October 19, 2020

I am often asked which books I recommend on mediation even though there are plenty of good books around on the subject. Those of my friend Clive Lewis OBE – who has written 14 books including “How to Master Workplace and Employment Mediation” (Bloomsbury, 2015) and ”Difficult Conversations – 10 Steps to Becoming a Tackler […]

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Soft skills – Boost your self-confidence and confidence (Video)

Posted on: October 9, 2020

This short (8 minute video) looks at a soft skill – how to boost your self-confidence and confidence. (Video script) Hi I’m Kim Tasso Today I want to talk to you about confidence…how to boost your self-confidence and confidence. And I’ll start by asking the question – Why do you lack confidence and how to […]

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Soft skills – Dealing with difficult conversations

Dealing with difficult conversations Posted on: September 30, 2020

We all have to spend time dealing with difficult conversations. Conflict is a natural part of all relationships at home and at work. I’ve written before about the sources of difference and provided ideas on how to deal with “difficult” people and situations. And there are short videos on two particular models – Parent Adult […]

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Business relationships – Using the drama triangle to resolve conflict (Video)

Posted on: September 18, 2020

The latest short video (6 minutes) is on Business relationships – Using the drama triangle to resolve conflict. (Video script) Hi, I’m Kim Tasso A short while ago I produced a video on the Parent Adult Child model from Transactional Analysis (TA) to help people understand why sometimes communication and interaction goes wrong. Today we […]

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