KimTasso

About Kim Tasso

Strategy consultant. BD & Marketing trainer. Psychologist. Qualified coach. Author of seven books. NED. Trustee. Londoner.

Mapping the client journey in professional services

PM Forum presented a webinar in July on “Mapping the client journey”. Although client journey mapping is a fundamental tool of most client experience management (CEM) programmes it was noted that only a handful of firms have embedded the process. Bertie Heppel of London and South East - PM Forum Read More

Book Review – Attached by Dr Amir Levine and Rachel Heller (Identify your attachment style and find your perfect match)

Attachment style can have a significant impact on how you form and sustain relationships throughout your life. Many therapy clients find it helpful to consider how their parents raised them and the impact on their attachment style. I originally read this book back in 2011 (it was published in 2010) Read More

2025-08-12T08:59:52+01:00August 12, 2025|Kim's Blog, Relationship Management|

CPD and Chartered Marketer status renewed

The Chartered Institute of Marketing (CIM) requires Members and Fellows to complete CPD (Continuing Professional Development) every year to retain their Chartered Marketer Status. As a Fellow of CIM, I’m happy to report that I have completed mine for July 2024 – June 2025 and can retain the designation for Read More

2025-08-04T11:22:42+01:00August 4, 2025|Kim's Blog, Marketing|

Strategy is about making choices

It was a full house for July’s “Be more strategic” PM Forum – PM Forum workshop for marketing and business development (MBD) professionals. During the session we considered three key areas: thinking strategically, business strategy and marketing/business development strategy. Be more strategic – Strategy is about making choices. Strategy is about making Read More

2025-08-01T13:33:14+01:00August 1, 2025|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Strategy|

Building the confidence of young professionals – Four tools: Energy, Perception, Inner dialogue and Breathing

At the recent MBL session on “Boost Your Confidence at Work – A toolbox for professionals” we explored a number of issues relating to confidence in the workplace – especially for those at the start of their career. Delegates included trainee solicitors and accountants as well as junior professionals in marketing and human Read More

2025-07-21T11:17:46+01:00July 21, 2025|Accountants, Kim's Blog, Lawyers, Relationship Management|
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