Relationship Management

Legal Week’s client satisfaction survey shows clients’ overall satisfaction increased

Slaughter & May (average 8.47 out of 10),  Bird & Bird and Berwin Leighton Paisner emerged as the top rated law firms in the UK top 20 according to the ninth major client satisfaction research project by Legal Week which canvassed the opinions of more than 1,200 clients. Freshfields Bruckhaus Deringer Read More

2013-08-14T18:29:35+01:00January 3, 2013|Kim's Blog, Lawyers, Relationship Management, Statistics and trends|

Panel pitch casualty

In the pitching course I deliver for Professional Marketing Forum http://www.pmforum.co.uk/training/index.aspx  – “Helping fee earners prepare the perfect pitch” (next presentations are on 7th February and 6thNovember 2013) and in the training I do for firms in-house, I provide a pack of information on major pitches and panel reviews as they have Read More

2013-08-14T18:25:09+01:00January 2, 2013|Kim's Blog, Lawyers, Relationship Management, Selling|

Relationship rather than divorce study news

Whilst the divorce statistics continue to generate concern and there are constant articles about the causes of divorce, there is a new Open University research project called “Enduring Love?” which explores why people stay together. Following discussions with policy makers, there is an online questionnaire, which has so far been Read More

2013-08-14T18:18:50+01:00January 2, 2013|Kim's Blog, Lawyers, Relationship Management, Statistics and trends|

Book review: Let’s get real or let’s not play – The demise of dysfunctional selling and the advent of helping clients succeed (Mahan Khalsa)

I reviewed this book (Let's get real or let's not play - The demise of dysfunctional selling) back in March 2003 for Professional Marketing magazine http://www.pmforum.co.uk/magazine/index.aspx but as a couple of people have asked about Frank Covey sales techniques lately I thought it was worth digging it out again. As well Read More

Cross cultural communication

In the current edition of Professional Marketing magazine http://www.pmforum.co.uk/magazine/index.aspx  there’s an article by me on communicating and developing business relationships in multi-cultural  and cross cultural business environments. Three key models are explored and some practical guidance is provided. Due to space limits, the following nine dimensions of cultural leadership competencies from Read More

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