service consistency

Leadership briefing: A strategic approach to enhancing client service and experience
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Leadership briefing: A strategic approach to enhancing client service and experience

Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Relationship Management, Strategy

Leadership briefing: A strategic approach to enhancing client service and experience

I am often asked by clients to assist in enhancing their client service and client experience. Recently, I facilitated workshops for senior leadership teams where they wanted a) a briefing on the range of client service initiatives in professional services and b) help with deciding their priorities and strategy for Read More

Kim Tasso2026-07-01T09:53:30+01:00July 1, 2026|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Relationship Management, Strategy|

Referrer Management Strategies – Planning for the firm, teams and individuals (three tier approach)
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Referrer Management Strategies – Planning for the firm, teams and individuals (three tier approach)

Accountants, Kim's Blog, Lawyers, Marketing, Relationship Management, Strategy

Referrer Management Strategies – Planning for the firm, teams and individuals (three tier approach)

At the recent “Developing more work from referrers and intermediaries” MBL workshop Kim Tasso - MBL Seminars, delegates from legal, accountancy and financial firms tackled the different levels of planning required to design and implement effective referrer management strategies. Referrer Management Strategies – Planning for the firm, teams and individuals. Read More

Kim Tasso2024-08-02T11:39:58+01:00August 2, 2024|Accountants, Kim's Blog, Lawyers, Marketing, Relationship Management, Strategy|