Service management Archives

Client service insights – Empathy, measurement and reverse thinking
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Client service insights – Empathy, measurement and reverse thinking

Kim's Blog, Lawyers, Management Skills, Relationship Management

Client service insights – Empathy, measurement and reverse thinking

Three recent news reports captured my attention on client service insights for law firms and professional service firms. Addleshaw Goddard solicitors uses empathy Addleshaw Goddard – a major law firm – topped the charts for client service (performance and value for money) in the Nisus Consulting research http://www.nisus.net/ to become Read More

Kim Tasso2017-03-16T12:35:22+00:00July 4, 2016|Kim's Blog, Lawyers, Management Skills, Relationship Management|

Managing client service in surveying and property partnerships
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Managing client service in surveying and property partnerships

Kim's Blog, Management Skills, Property, Relationship Management, Strategy

Managing client service in surveying and property partnerships

At a recent workshop for surveyors (“Managing and marketing your surveying practice” http://www.mblseminars.com/Outline?progid=5865) I was asked to write a blog about managing client service in surveying and property partnerships. It’s a big topic, but here are the headlines with signposts to further reading. Why is managing client service in surveying Read More

Kim Tasso2017-03-16T12:27:43+00:00June 23, 2016|Kim's Blog, Management Skills, Property, Relationship Management, Strategy|