Change management – Millennials, metaphors and resistancePosted on: October 10, 2017
These three themes – Millennials, metaphors and resistance – arose during the most recent MBL change management for professional service firms training course https://www.mblseminars.com/Outline/Tackling-Change-Management—A-Workshop-for-Professional-Practices/8417
Millennials and change management
One of the key topics of conversation was that the younger generation have a different outlook and approach which can prove challenging to management. The focus for these young folk is on skills, passion, energy and excitement in the workplace. Their need for fast and transparent progression was noted.
Typically Millennials are adaptive and possess a desire for challenge and change but prefer co-operative and consultative leadership styles to the old-school command and control models. They operate best in a network or project team environment (thankfully the professions are generally effective at matrix management) rather than hierarchies.
Communicating about change with Millennials requires attention as they prefer mobile, video and social media communication. However, they are confident about asking questions so leaders must be prepared to engage with them.
Reverse mentoring (where Millennials coach seniors) is a popular approach to promote engagement and mutual understanding. Some clients use “shadow boards” and digitally diverse Boards to bridge the gap between generations.
Delegates were urged to view the Simon Sinek video on Millennials in the workplace https://www.youtube.com/watch?v=QXWNChoIluo
Metaphors for corporate culture
Employer brands are important for both attracting and retaining talent. Whilst corporate culture remains a tricky and elusive topic for many professional service firms, we found in the session that the use of metaphors helped pin-point both the strengths and weaknesses of organisational culture.
In management textbooks, common organisational metaphors include machine (planned and rolled out from the top), organism (information presented to individuals who decide what to do) and political systems (a powerful group in leadership). Less common metaphors include the brain and psychic prisons. We also considered the different models of change promoted by the behaviourist, cognitive, psychodynamic and humanist approaches in psychology which provided food for thought on sticks and carrots.
Some of the delegates developed metaphors that proved particularly insightful including a cactus, a steam engine, a vintage car and a battle-weary troop. Ideas for change support programmes and new business models emerged from this exercise – particularly with regards to the delicate balance between autonomy and alignment.
Resistance to change
During the session, we used tools such as Stakeholder Analysis and Force Field Analysis to analyse resistance to change and explored various tools for engagement, persuasion, buy-in and reward alignment.
In May 2017, there was an article in Harvard Business Review (HBR) on overcoming resistance to change by Sally Blount and Shana Caroll where the authors report that research shows 50-75% of all change efforts fail.
They suggest that the first challenge is to identify the source of resistance and to understand the perspective of the resistors. They identify the main reasons for resistance as: disagreement on substantive grounds with the proposed change, the need for respect and feeling rushed. This effectively distinguishes between rational and emotional resistance to change. Their solution in all cases is to talk and listen to the resistors bearing in mind the following ground rules:
- Forget efficiency (use face-to-face communication)
- Focus on listening (take less than 20% of the air-time and repeat back what you hear)
- Be open to change yourself (adopt a genuinely open attitude)
- Have multiple conversations (at least two conversations are required with at least two days between them – and reflect back what you have heard and how this will change your plans)
- 6 top tips for change management
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- Reflections on Managing Change and Leadership (with book list)
- How can lawyers reshape their skills services and careers?
- How can I improve the quality and effectiveness of my business plan?
- Project Management in Marketing
- Managing Change & Growth
- Coaching and Mentoring
- Growing Your Property Partnership
- Psychology and Human Nature
- Managing Change and Growth
- Book review: “How to win friends and influence people” by Dale Carnegie – Still a valuable guide
- Rainmakers and Trailblazers – Business development for lawyers
- Delegation and project management
- Book Review – “How to think strategically: Your roadmap to innovation and results” by Davide Sola and Jerome Couturier
- Book Review: “The small big – small changes that spark big influence” by Steve J Martin, Noah J Goldstein and Robert B Cialdini (persuasion science)
- Be more strategic – creating behaviour change
- Change management in a surveyors’ practice – Bridging the gap between the old and the new
- Change management book review: “Switch: How to change things when change is hard” by Chip and Dan Heath
- Are you ready to change? Remember the change process
- Top tips for motivating people
- Six insights into managing a surveyors’ practice (2016)
- Being more strategic – Six insights (Bias, Data, Complexity, Tolerance, Journey, Skills)
- Achieving buy-in – Oranges, elephants and dancing
- Bottlenecks, bulldozers and caught in the cross-fire – Highlights from a stakeholder management and buy-in session (2016)
- To merge or not to merge? Merging property partnerships
- Strategy matters in turbulent times: Digital Transformation. Big Data. Business Models.
- Project vs Campaign Management
- The Lawyer Business Leadership Summit - Crystal balls, Change, Connection, CRM and Collaboration. And don’t forget the Millennials.
- Recruitment and succession of surveyors – Human resources management for property partnerships
- Book Review – The Analytical Marketer – How to transform your marketing organization by Adele Sweetwood
- Book review – Making sense of change management: A complete guide to the models, tools and techniques of organisational change by Esther Cameron and Mike Green
- Driving change in professional practices – the interesting bits?
- Strategy development insights: Curiosity, challenge, creativity, co-creation, culture and change
- Coaching skills – The power of questions (2017)
- Book review – Key Coaching Models by Stephen Gibson (and other coaching books)
- Book review: How to become the firm of choice by Robert J Lees and August J Aquila (strategy development)
- Building a personal brand – Key Person of Influence by Daniel Priestley
- Leadership: Emotional contagion, delegation, coaching and team meetings
- Professional Marketing Conference Report 2017 – Client focus, technology and disruption
- Lessons in leadership - personal brand, presence, stages and loneliness
- Book review: “The change catalyst – secrets to successful and sustainable business change” by Campbell MacPherson (Change Management)
- Book review: Reinforcements: How to get people to help you by Heidi Grant
- Leadership and management: Maverick Magpies and Predictable Pigeons
- Book review: Professional services leadership handbook by Nigel Clark, Ben Kent, Alastair Beddow and Adrian Furner
- An MBA is great – but you’ll need soft skills to make an impact
- Future Marketing Manager – A checklist for success and how to get promoted
- Personal or firm brand?
- Conference report: British Psychological Society’s (BPS) Psychology means business
- Productivity – Inputs vs outputs
- Getting to grips with Instagram marketing in professional services
- Work Update - Kim Tasso clients and assignments
- 10 takeaways from a workshop on buy-in (Guildford, 2018)
- Book review: Endorsements for Better Business Relationships
- Team management issues – Managing up, boundaries and broken relationships
- Non-Executive Directors: Benefits for professional service firms
- Better Business Relationships – Book launch
- Environmental analysis (SLEPT) and planning - Future of Jobs Report 2018 (impact of technology)
- Better Business Relationships – New book in the pipeline
- System review: Performance management in the professions - Performance Leader system
- 10 key points all about buy-in in professional services (Manchester and Dublin 2019)
- Leadership: Authenticity, values and culture
- Better Business Relationships
- How do you make a personal impact? Stand out, speak up and make a difference
- Encouraging solicitors to sell – Aligning cross-selling with professional conduct rules
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- Be more confident and convey confidence
- Change management and creativity – Why a third adapt more easily
Category: Accountants, Kim's Blog, Lawyers, Management Skills, Property, Strategy
Tagged: Active Listening, Change, Change management, Corporate culture, Culture Change, Employer brand, Engagement, Generational difference, Generations, Internal Communication, Leadership, Mentoring, Metaphors, Millennials, Organisational change, Psychology, Resistance, Resistance to change, Stakeholder Analysis, Training