Cross selling – the dream versus the reality

Posted on: May 2, 2014

Here are the key points from a presentation titled “Cross selling – the dream versus the reality” I made yesterday at The Law Society Law Management Section Annual Conference 2014. Thanks to all those folk who took the time to give me some positive feedback afterwards – it was much appreciated.  #LMSconf2014. So is cross […]

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Satisficing or satisfying? – Take care with client care and relationship management

Posted on: March 16, 2010

You need to take care with client care and relationship management. Long ago when I studied economics I was intrigued by the idea of satisificing – (combines satisfying and sufficing) a decision making strategy that attempts to meet the criteria for adequacy rather than an optimal solution. Others might think about it in terms of […]

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