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Client Experience Management CEM – Two research reports
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Client Experience Management CEM – Two research reports

Kim's Blog, Lawyers, Management Skills, Relationship Management, Statistics and trends

Client Experience Management CEM – Two research reports

This post contains summaries of two research reports on Client Experience Management CEM – one focusing on law firms and the legal market and the other of B2B customer experience – where the legal sector is considered - as a comparison. Client Experience Management CEM – Two research reports. The Read More

Kim Tasso2021-04-03T17:22:59+01:00April 25, 2017|Kim's Blog, Lawyers, Management Skills, Relationship Management, Statistics and trends|

Securing your seat at the strategy table

I wrote a chapter on this topic for Ark Publication’s “Best Practices in Legal Marketing” which was published last month. I start by considering the reasons why there may not appear to be a strategy at a law firm – and why there may be a reluctance for the partners Read More

Kim Tasso2019-03-28T14:01:04+00:00December 7, 2011|Kim's Blog, Lawyers, Management Skills, Marketing, Relationship Management, Social Media, Statistics and trends, Strategy|

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