Strategy

Change management – Millennials, metaphors and resistance

These three themes – Millennials, metaphors and resistance - arose during the most recent MBL change management for professional service firms training course https://www.mblseminars.com/Outline/Tackling-Change-Management---A-Workshop-for-Professional-Practices/8417 Millennials and change management One of the key topics of conversation was that the younger generation have a different outlook and approach which can prove challenging Read More

2021-09-12T19:16:33+01:00October 10, 2017|Accountants, Kim's Blog, Lawyers, Management Skills, Property, Strategy|

Legal market research – Brand promises and service realities 2017/18 by Nisus Consulting

Earlier this year I reviewed the Nisus Consulting “Balanced scorecard” research report on client service in the legal profession http://kimtasso.com/client-experience-management-cem-two-research-reports/. Their latest legal market research report looks into the link between brand, service and loyalty in the UK’s largest law firms. The report shows the responses from 2,200 buyers of Read More

2020-10-15T16:35:11+01:00October 10, 2017|Kim's Blog, Lawyers, Marketing, Relationship Management, Statistics and trends, Strategy|

Legal case study – Anatomy of a law firm merger (Ross & Craig and DMH Stallard)

In 2015 I interviewed David Leadercramer, the former managing partner and senior partner of Ross & Craig solicitors http://www.rosscraig.com/ about his firm’s decision to merge with DML Stallard http://www.dmhstallard.com/ to gain insight into the merger decision and process. The original interview is below. David was kind enough to reflect recently Read More

2017-09-27T09:33:11+01:00September 27, 2017|Kim's Blog, Lawyers, Management Skills, Strategy|

Book review: How to become the firm of choice by Robert J Lees and August J Aquila (strategy development)

This book review of "How to become the firm of choice" on strategy development in PSFs appeared in Professional Marketing magazine in the September 2017 edition. This book tells a story. In the form of a case study. It joins a mid-sized (21 partner) law firm on its two year Read More

2024-04-16T20:48:06+01:00September 4, 2017|Accountants, Kim's Blog, Lawyers, Management Skills, Property, Strategy|

Developing a private client practice – 10 insights (July 2017)

In July 2017, I presented another of the successful MBL sessions on “Developing a private client practice”. As the nature and interests of the delegates – and the most pressing issues in the legal market – vary at each workshop, so the key points change. Here are the topics that Read More

2021-04-03T16:46:41+01:00August 2, 2017|Kim's Blog, Lawyers, Management Skills, Marketing, Social Media, Strategy|
Go to Top