Expectations

Key Account Management (KAM) – Top 10 tips for designing and implementing a KAM programme
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Key Account Management (KAM) – Top 10 tips for designing and implementing a KAM programme

Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Property, Relationship Management, Strategy

Key Account Management (KAM) – Top 10 tips for designing and implementing a KAM programme

Delegates (representing experts and beginners from law firms, accountancy practices, technology consultants and actuaries) at a recent training session by http://www.pmforum.co.uk/training.aspx on Key Account Management (KAM) selected the following top 10 tips for designing and implementing a KAM programme in a professional services firm. Designing the Key Account Management (KAM) Read More

Kim Tasso2018-08-25T15:24:37+01:00August 25, 2018|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Property, Relationship Management, Strategy|

Client satisfaction benchmarks – How do you measure up? (NPS)
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Client satisfaction benchmarks – How do you measure up? (NPS)

Accountants, Kim's Blog, Lawyers, Marketing, Property, Relationship Management, Statistics and trends

Client satisfaction benchmarks – How do you measure up? (NPS)

At recent referrer management and client relationship management training sessions, we talked about NPS (Net Promoter Score) which measures the propensity or likelihood of recommendation and how it is rapidly becoming the standard measurement of client satisfaction in professional service firms. Several people have asked about client satisfaction benchmarks – Read More

Kim Tasso2023-09-12T10:47:37+01:00May 31, 2018|Accountants, Kim's Blog, Lawyers, Marketing, Property, Relationship Management, Statistics and trends|

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