Generational differences

Ageing and therapy

Everyone has a view on and will have – at some point in their lives - personal experience of ageing. Generational challenges dominate our headlines at present as the Government grapples with issues around young people not in employment, education or training (NEET), pensions sustainability and how to provide social Read More

2026-10-26T10:03:22+00:00October 26, 2026|Kim's Blog, Relationship Management|

Telephone skills – Focus on the caller’s needs

Lawyers and tax advisers attended the recent MBL workshop on “Pick up the Phone – Client service and sales opportunities for professionals”. This article forms part of the learning resources for the session. Future workshops are listed at Kim Tasso - MBL Seminars. Telephone skills – Focus on the caller’s Read More

2025-04-18T09:41:48+01:00April 18, 2025|Accountants, Kim's Blog, Lawyers, Marketing, Relationship Management, Selling|

Proactive Marketing and Business Development Executives – Engage and Educate

It was a full house at PM Forum’s   “Proactive Marketing and Business Development Executive” online full day workshop with 18 enthusiastic delegates. They asked lots of brilliant questions and generously shared their insights and experiences with each other. Some were new to their MBD roles while many were considering how Read More

2024-12-08T11:13:42+00:00December 8, 2024|Accountants, Kim's Blog, Lawyers, Marketing, Relationship Management|

Book review: The Thriving Lawyer by Traci Cipriano (resilience)

Well-being, mental health and resilience are important themes in professional services – not just in legal firms. People are our most important asset and we need them to feel well and able to take on challenges in order to provide exceptional client service and to be productive. This book will Read More

2024-06-17T09:18:28+01:00June 17, 2024|Kim's Blog, Lawyers, Management Skills|
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