On 8th June it was a full house for the PM Forum’s popular workshop “Towards KAM and ABM – Helping fee-earners with client relationship management”. Amongst the many delegates from across the UK there was also one joining us from Warsaw, Poland and another who had moved from a lawyer Read More
I have written extensively on both leadership and emotional intelligence (EQ). I previously observed the similarities in these skills sets. So I was particularly interested to see two leading authorities – the Center for Creative Leadership and Harvard Business Review – publish articles on these topics where the similarities in Read More
This short video (11 minutes) introduces Non-Verbal Communication (NVC) – the basics. (Video script) Hi I’m Kim Tasso There’s scientific evidence that it’s not so much what you say as how you say it. Today we are taking a quick look at Non-Verbal Communication. It’s like a secret language you Read More
This article on building rapport in the digital space and fixing ruptured relationships for barristers was published in the June 2021 edition of Counsel. This edition had a special focus on everything you need to know about marketing and PR for the Bar. Counsel is the official monthly magazine of Read More
I was surprised that at two recent workshops, delegates indicated that the attitudes and/or behaviours that they least like dealing with was arrogance. More so than anger, aggression and sadness. During another training scenario, I noticed that people acting in a superior way evoked similarly strong negative reactions. So this Read More
