Kim TassoThe Lawyer UK 200 Workspace report – Law firm use of real estate
Posted on: September 19, 2016
During the summer months I spent much of my time visiting the offices of solicitors and barristers around the UK, interviewing JLL’s property agents in the Big Six UK cities and knee-deep in data to produce an article and 20,000 word data-rich, benchmarking report for the second The Lawyer UK 200 Workspace report which is […]
Client service insights – Empathy, measurement and reverse thinking
Posted on: July 4, 2016
Three recent news reports captured my attention on client service insights for law firms and professional service firms. Addleshaw Goddard solicitors uses empathy Addleshaw Goddard – a major law firm – topped the charts for client service (performance and value for money) in the Nisus Consulting research http://www.nisus.net/ to become the most client-focused firm law […]
Legal market research – LexisNexis Bellwether 2016 report highlights
Posted on: June 23, 2016
Legal market research in the LexisNexis Bellwether Report 2016 “The riddle of perception” was recently published. The research involved structured interviews with 122 independent lawyers and 108 clients of which 93% had experience of private client legal matters. Some of the highlights from the report include: Just under half of the sample have seen some […]
Law Society legal market research 2016 – The future of legal services
Posted on: April 1, 2016
This legal market research report was published in January and is a cracking example of comprehensive SLEPT (or PEST) and market attractiveness analyses that will be valuable to any law firm strategic planning process. It’s a whopping 64 pages and it’s worth its weight in gold. It identifies five clusters of interacting key drivers of […]
Thought leadership lecture for Laurie Young – The future of the professions
Posted on: February 3, 2016
On Monday evening I attended the Inaugural Lecture for Laurie at Allen & Overy’s offices where there main speakers were Richard Susskind and his son Daniel. James Luke from IBM was also interviewed and there was a panel discussion with representatives from Allen & Overy, The Law Society, the Institute of Chartered Accountants (ICAEW) and […]