Training

Update on digital marketing and social media in the professions (May 2015)

Last week, I was joined by 18 senior and junior enthusiastic delegates from across the professions for an update on digital marketing and social media in the professions at a PM Forum training session http://www.pmforum.co.uk/training/ . Thanks to Dentons in the City for hosting. I promised to provide a summary Read More

2015-05-17T19:44:17+01:00May 17, 2015|Accountants, Kim's Blog, Lawyers, Marketing, Social Media|

Law South Conference 2015 – “Achieving extraordinary client engagement” with empowerment, value, disruption, disobedience and psychology

Last week I had the honour of presenting a paper at the annual LawSouth conference on Achieving extraordinary client engagement. Here is a summary of the main points raised by the speakers: The people are everything – Julian Summerhayes http://juliansummerhayes.com/ Julian started his talk with quotes from “The age of Read More

2015-05-17T18:22:49+01:00May 17, 2015|Kim's Blog, Lawyers, Management Skills, Relationship Management|

Psychology, neuroscience and client engagement

At the Law South 2015 conference last week, I presented a paper that explored some of the latest developments in psychology, neuroscience and client engagement that might help support people in achieving extraordinary client engagement. I can’t cover all the content on I presented psychology, neuroscience and client engagement, but here Read More

Client Relationship Management (CRM) for local government lawyers

Having recently done some work with local Government legal departments on the subject, I was delighted to be invited to the LGG (Local Government Lawyers) Annual Weekend School in Exeter to facilitate a session for business managers on client relationship management. So in an interaction session on Client Relationship Management Read More

2015-04-23T11:18:15+01:00April 23, 2015|Kim's Blog, Lawyers, Relationship Management|

Future Marketing Managers need some Finnish “Sisu” or Japanese “Ganbaru” for success

At the Professional Marketing Forum training session for Future Marketing Managers http://www.pmforum.co.uk/training/ last week I talked about the Finnish quality of “Sisu”. There isn’t a direct translation in English of this special quality which is part of the Finnish national identity – the closest words are stoic determination, bravery, resilience, Read More

2015-04-20T11:58:08+01:00April 20, 2015|Kim's Blog, Marketing|
Go to Top