Better Business Relationships – The building blocks (video)

My latest video discusses my 2018 book Better Business Relationships. It offers some practical insights to help you improve your business relationships at each stage of the DACRIE model – Diversity, Adaptation, Communication, Relationship formation, Internal Relationships and External Relationships. Better Business Relationships – The building blocks. (Script) Introduction Hi Read More

2021-03-31T15:15:19+01:00June 11, 2020|Kim's Blog, Management Skills, Relationship Management, Selling|

Soft skills: Introduction to coaching – Three frameworks (Video)

I have produced a 10 minute video on soft skills: Introduction to coaching – Three frameworks. This includes an overview of John Whitmore’s GROW model, the OCM’s SMILE model and the compassionate coaching movement’s Intentional Change Theory (ICT). The video also considers the range of soft skills needed for effective Read More

2021-03-31T15:51:21+01:00June 1, 2020|Kim's Blog, Management Skills, Relationship Management|

Change management: Building Resilience – Regulation, Reframing, Relationships and Reflection (Video)

It’s Mental Health Awareness Week. As we are all experiencing tremendous strain and stress with the Coronavirus impacting on every aspect of our work and homes lives, I thought I’d share some ideas about resilience. So here’s a 10 minute video looking at four tools to help you become more Read More

2021-03-31T15:52:15+01:00May 17, 2020|Kim's Blog, Management Skills, Relationship Management|

Marketing in a time of Coronavirus – Pragmatic ideas

“Love in a time of Cholera” by Gabriel García Márquez is a great book. It reflects many themes we are experiencing today such as the Coronavirus plague and the attempts to maintain relationships across great distances. So what about marketing in a time of Coronavirus? Once professional service firms transitioned Read More

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