Better business relationships

Pick up the phone – Creating better business relationships with telephones

I’ve done training sessions on inbound telephone calls to improve client service and enhance conversion rates (see, for example, I’ve done workshops on outbound calls for cold calling ( But I was recently asked to cover the topic of outbound calls to existing contacts and clients to enhance business relationships Read More

2018-01-24T11:31:58+00:00January 24, 2018|Accountants, Kim's Blog, Lawyers, Property, Relationship Management, Selling|

Change management and creativity – Why a third adapt more easily

Successful professional service firms are those that have great leaders who can help their people anticipate and adapt to change quickly. So an article by Nick Tasler ( explaining why one in three adapt to change more easily caught my eye. The article refers to work by psychologist Salvatore Maddi Read More

2019-08-01T11:13:31+01:00July 15, 2016|Kim's Blog, Management Skills|

A beginner’s guide to LinkedIn for lawyers, accountants and surveyors

As a result of the White Paper on selling and social media for the professions (see 15th December 2010) and the blogs on why and how to use Twitter in December 2009 several of my clients (including the barristers) have asked for a beginner’s guide to LinkedIn for lawyers, accountants and surveyors as Read More

2018-01-24T13:28:18+00:00January 25, 2011|Accountants, Kim's Blog, Lawyers, Marketing, Property, Selling, Social Media|

Making the most of meetings

Most lawyers, surveyors and accountants moan about how many internal meetings they have to attend and what a huge amount of time (and money) is wasted in them. So how do we make our meetings more effective? Common sense and communication The professions are bright people. They understand that effective Read More

2019-10-01T18:11:07+01:00November 9, 2010|Kim's Blog, Management Skills, Psychology|
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