Client feedback from Nationwide Building Society and FT at PM Forum Conference 2012

Posted on: October 6, 2012

I’ve just finished writing an article reporting on the annual Professional Marketing Forum Conference (“We need to talk about clients”) which was held on 27th September at the Congress Centre in Central London (this will appear shortly in Each year, the conference concludes with a panel comprising clients giving their views on professional firms. This […]

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FT/MPF – Client feedback on effective legal, accounting, property and consulting relationships

Posted on: July 2, 2012

On Friday I trotted along to the offices of Smith & Williamson to hear from the second Financial Times/Managing Partner Forum research by Meridian West (formerly Lighthouse) into effective client adviser relationships. Richard Chaplin mentioned that professional services is the largest sector in the UK and the only one to have kept growing during the recession […]

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BDO strategy, Price Bailey time sheets, knowledge management and client expectations:Accountancy Age Best Practice Conference 2012

Posted on: June 25, 2012

This year, the conference took place at the lovely St Ermin’s hotel in Victoria on one of those rare days of sunshine. I was surprised that the numbers appeared considerably down from last year Creating an award winning firm – Jeremy Newman, BDO After a brief introduction by Peter Williams (financial journalist of BizMedia) […]

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Law client feedback – The role of technology

Posted on: March 16, 2012

At the recent LawTech Futures conference, two clients (Nils Briendstein of Invensys and Kevin Green of IBM UK Limited) discussed with two leading legal service providers (John Young of Hogan Lovells and Abby Ewen of Simmons & Simmons) the role of technology in future lawyer-client relationships. The following key points emerged: Connectivity – the ease […]

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Legal Review at British Land

Posted on: February 14, 2012

In a January issue of The Lawyer (16th January 2012), there was an article about how the relatively new FD (Lucinda Bell – daughter of a former BL CEO – was formerly head of tax) was given the brief to review relationships with outside law firms. It seems that a formal panel – as Hammerson’s […]

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