We’re all change managers in professional services

Posted on: May 19, 2014

At a recent in-house training workshop on “Communication, conflict and negotiation” I explained about different personality, cognitive and relationship styles – and the mind set of fee-earning professionals. We considered how to adapt our approach so that we could create rapport and trust and forge strong relationships with fee-earners. This, in turn, would increase our […]

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Half year review of law firm strategy and finance

Posted on: August 8, 2013

As I absorb most of my news through social media these days, I occasionally go through “the great reading pile” that accumulates in my office.  What’s interesting about this approach is that it is much easier to spot the general trends in law firm strategy and financial performance: Cost cutting – Redundancies of both legal and support […]

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Avoid “New lamps for old” – why the genie of marketing takes some effort

Posted on: October 23, 2012

You will remember in Aladdin that the sorcerer tricks Aladdin’s wife into giving up the lamp containing the genie by offering to exchange “new lamps for old”. Perhaps there’s a moral in that story for professional service firms. I’ve noticed that a number of smaller legal, accountancy and property firms have recently paid significant sums […]

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Original branding by Matt Playford · A site by Fresh01