Negotiation

Book review: Shift: How to manage your emotions so they don’t manage you by Ethan Kross

I’ve been asked several times recently to write and advise on emotional intelligence. Particularly with regards to how people can improve their management of emotions (emotional regulation). Most therapy clients want help in mastering their emotional life too. This 200 page, 2025 book by an American professor (who leads an Read More

2026-06-19T08:59:56+01:00June 19, 2026|Kim's Blog, Management Skills|

Assertiveness and confidence – Clarity, power and incisive questions

At the recent PM Forum workshop on “Assertiveness, Effectiveness and Impact for Marketing and Business Development Assistants and Executives” we welcomed a lively group of delegates. Marketing and business development roles in professional services are improving on many fronts yet there were some worrying results (see poll results below): Just Read More

2026-05-11T09:57:33+01:00May 11, 2026|Kim's Blog, Marketing, Relationship Management|

Book Review: The Culture Map by Erin Meyer – Decoding how people think, lead and get things done across cultures (Diversity and cross-cultural intelligence)

There are some excellent models and resources about cross-cultural intelligence. (I particularly like the Hofstede Country comparison tool). But this book – recommended to me by one of my clients – was a revelation and is my favourite resource so far. I recommend it to leaders, human resource professionals or Read More

The Art of Listening

PM Forum Canada presented a fantastic webinar on the art of listening. I was really impressed with the book by Kate Murphy You’re not listening – What you’re missing and this session was equally illuminating.  The session – attended by over 200 delegates - provided insights into how to listen Read More

Book Review: Strategic Tendering for Professional Services by Matthew Fuller and Tim Nightingale (Second Edition)

Back in May 2017 I reviewed the first edition of this book strategic tendering. And I have been recommending it ever since. So I was delighted when the authors did an extensive overhaul of the contents to publish the second edition in 2022. This review concentrates on the newer material Read More

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