Client feedback – Insights into general counsel needs (2014 part one)

Posted on: August 14, 2014

In each edition, The Lawyer magazine interviews an in-house lawyer or Group Counsel. I picked up the following trends into general counsel needs and selected some highlights to inform those either pitching to or building relationships with similar in-house counsel. Trends The importance of on-the-ground local counsel Use of preferred firms rather than panels – but […]

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Inside the minds of 12 in-house counsel: Lessons for law firm management

Posted on: January 4, 2013

The Lawyer magazine has a regular feature where in-house lawyers and general counsel are interviewed. Whilst each interview focuses on a different issue and is valuable in its own right, it’s worth looking at a selection to see what trends are emerging and what can be learned to inform future strategies and relationship management (account […]

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Guide to successful secondments for professional firms and their clients

Posted on: January 3, 2013

Secondments have long been used as effective means to both develop the careers of young professionals – particularly in terms of acquiring international experience – and to provide  added value to important client relationships. Typically, a young professional is sent to work as part of the client team for a period of time at a […]

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Client feedback from Nationwide Building Society and FT at PM Forum Conference 2012

Posted on: October 6, 2012

I’ve just finished writing an article reporting on the annual Professional Marketing Forum Conference (“We need to talk about clients”) which was held on 27th September at the Congress Centre in Central London (this will appear shortly in http://www.pmforum.co.uk/magazine/current_issue.aspx). Each year, the conference concludes with a panel comprising clients giving their views on professional firms. This […]

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Law client feedback – The role of technology

Posted on: March 16, 2012

At the recent LawTech Futures conference, two clients (Nils Briendstein of Invensys and Kevin Green of IBM UK Limited) discussed with two leading legal service providers (John Young of Hogan Lovells and Abby Ewen of Simmons & Simmons) the role of technology in future lawyer-client relationships. The following key points emerged: Connectivity – the ease […]

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