Psychology

There’s a real person behind that Persona

This leader article: "There's a real person behind that Persona" was originally published in the Summer 2016 edition of Professional Marketing magazine for PM Forum members. Don’t get me wrong. I’m delighted to see the professionalization of marketing and business development supported by sophisticated software. There are amazing analytics programmes Read More

2021-04-07T17:24:25+01:00July 20, 2016|Kim's Blog, Marketing|

Leading a surveyors’ practice – Eight insights into leadership in property

At the recent Leeds presentation of the “Managing and marketing a profitable surveyors’ practice” training workshop we discussed leading a surveyor’s practice - leadership in property. Some of the leadership models discussed were considered helpful. We tackled a number of common issues when leading a surveyors’ practice and these are Read More

2016-07-20T09:57:53+01:00July 20, 2016|Kim's Blog, Management Skills, Property, Strategy|

Change management and creativity – Why a third adapt more easily

Successful professional service firms are those that have great leaders who can help their people anticipate and adapt to change quickly. So an article by Nick Tasler (https://www.psychologytoday.com/blog/strategic-thinking/201606/why-1-in-3-people-adapt-change-more-successfully) explaining why one in three adapt to change more easily caught my eye. The article refers to work by psychologist Salvatore Maddi Read More

2019-08-01T11:13:31+01:00July 15, 2016|Kim's Blog, Management Skills|

Business development writing for lawyers – 13 top tips for writing for impact

Academic writing. Technical writing. Professional writing. Lawyers are generally good writers. But business development writing by lawyers? That’s a different can of worms. I recently ran some workshops on business development writing for lawyers – providing guidance and coaching on how to achieve impact and response. We considered a variety Read More

2016-07-11T15:38:31+01:00July 11, 2016|Kim's Blog, Lawyers, Management Skills, Social Media|

Client service insights – Empathy, measurement and reverse thinking

Three recent news reports captured my attention on client service insights for law firms and professional service firms.  Addleshaw Goddard solicitors uses empathy Addleshaw Goddard – a major law firm – topped the charts for client service (performance and value for money) in the Nisus Consulting research http://www.nisus.net/   to become Read More

2017-03-16T12:35:22+00:00July 4, 2016|Kim's Blog, Lawyers, Management Skills, Relationship Management|
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