Better Business Relationships

My new book “Better Business Relationships – Insights from psychology and management for working in the digital world” (further details at will be published on 20th September.

I’m humbled and deeply grateful for the following endorsements of the book:

“Occasionally you come across books that are timely, utterly important and overdue. This is one of them. Better Business Relationships is packed with useful advice which is well written and remarkably thoughtful.” Clive Lewis OBE, DL Business Psychologist; CEO, Globis Mediation Group (@GlobisLtd)

“Better Business Relationships is a book for our time. Tasso captures a moment in our evolution where we could all do with refocusing back on what really matters: people.” Dr Sean Tompkins (D.Eng.), Global CEO, Royal Institution of Chartered Surveyors (@RICSchiefexec)

“Business leaders must be able to build real and meaningful connections with their clients, teams and communities – otherwise, are they really leaders? Better Business Relationships is a timely, thought-provoking and engaging read.” Paul J English, Global Leader, Markets & Clients, Grant Thornton (@GrantThornton)

“Kim explodes the myth that business relationships have to be cool and free of emotion. Her distilled wisdom and practical checklists show how best to enhance our natural human ability to communicate with others for mutual benefit.” Richard Chaplin, Founder & Chief Executive, Managing Partners’ Forum (@MPFGlobal)

“This book is an engaging read, written in a no-nonsense style and packed with helpful, practical tools and tips for building and maintaining effective business relationships.” Dr Kathryn Waddington, Course Leader MSc Business Psychology, University of Westminster (@UoWPsych)

“For anyone whose business depends upon not only building, but maintaining and developing business relationships, this book is a must read.” Chris Pullen, Business Development Director, EY Law (@EY_UKI)

“Business relationships are not the same as social ones, requiring different skills and knowledge. Tasso provides a useful overview of theories, ranging from non-verbal communication, attitudes to change, creating rapport and why relationships sour.” Kiran Kapur, CEO, Cambridge Marketing College (@cmcpointsofview)

ISBN 978-1-4729-5701-6

Last week, I presented the model (DACRIE – Diversity & Difference, Adaptation & Learning, Communications, Relationships & Conflict, Internal relationships and External relationships) to 200 directors of a leading national property company. I used lots of stories to illustrate some of the key points and the reaction was really positive.