
It was a full house at PM Forum’s “Proactive Marketing and Business Development Executive” online full day workshop with 19 enthusiastic delegates from all over the UK – and two from Poland. This article supplements the learning resources for the workshop. Proactive Marketing and BD Executive: Skills questions
Throughout the day there was an ongoing dialogue about what skills are needed by Marketing and Business Development Executives if they are to be more proactive, deliver extra value and progress their careers. Here are some of the main skills discussed – in alphabetical (rather than importance) order with relevant links for further information. Polls revealed that the top three learning aims for delegates were:
- Strategic marketing and business development (see the table of Knowledge, Skills and Behaviours for Marketing Managers below)
- Engagement and collaboration with fee-earners
- Campaign development
Adaptability
The world changes. The digital environment changes. Markets change. Clients change. The professions change. Our firms change. Marketing and business development changes. The way we work changes. People change. Everything is changing – all the time.
So we must be constantly alert to change. And how to adapt. We must regularly examine our assumptions and best practice. So we constantly learn, adapt and evolve.
Like our fee-earners, we must practice Continuing Professional Development (CPD) and ensure that we are able and willing to adapt every day.
Change management and creativity – the adaptive third
Learn and Grow: What is adaptability in the workplace? | It’s Your Yale
Why Adaptability In The Workplace Is More In Demand Than Ever
Analytical
Modern marketing is data-driven and requires analytical minds. Whether for research and analysis during a situational analysis or marketing audit. Or for monitoring the progress of awareness raising activities in terms of, for example, social media engagement and web site traffic.
Budgeting, pricing, pitching, client satisfaction and campaign evaluation are areas where sharp analytical skills are essential. We need to be fluent in data-driven strategies.
We also need a whole host of research skills – for exploring the future (horizon scanning), markets, sectors, competitors and client needs.
Marketing basics – Marketing audits with onions and pestles
Analytics and Measurement for Digital Marketing – Kim Tasso
Marketing and Business Development Planning in a Nutshell
Pitching, differentiation and competitor analysis
Key issues in Marketing and Business Development Planning
Law firm analysis – MHA Legal Benchmarking Annual Report 2020
The Market Research Executive Apprenticeship | Market Research Society
Book review of Analytical Marketer by Adele Sweetwood
Assertiveness
Communicating with and persuading fee-earners requires assertiveness. We need to be heard. We need others to listen. We need to be able to set boundaries. To learn when to say “No”. To help everyone focus on the established strategic priorities.
Assertiveness skills – getting what you want and saying “No”
Be visible, assert and challenge and remember your goals
assertiveness, impact and effectiveness
we’re all in the same (stressed) boat
Campaign management
Campaign management requires strategic thinking and analytic skills. But we also need knowledge of the theories, frameworks and skills required to set objectives, agree a strategy and select the blend of integrated activities to craft into a campaign.
Campaign implementation requires communication, collaboration, project management and monitoring skills. And a careful analysis of assumptions, risks and resources. Campaign evaluation draws on data, analytical and technology skills. Lead nurturing, follow up activities and conversion require a host of relationship and business development skills.
Campaigns, thought leadership and project management
18 ways to stretch MBD resources
Marketing case studies – Digital thought leadership campaigns
Planning Digital Marketing Campaigns and Content Strategy
10 steps to create a business development campaign
Project vs campaign management
Collaboration
Today’s problems are complex. Which means it is rare that one person alone can tackle them successfully. So we must learn to collaborate with those within and beyond our teams – which is challenging as they often have different priorities.
Marketing and business development teams are becoming bigger and more sophisticated. And we can’t work in silos – we must collaborate. And the challenge is even greater if we are working remotely and unable to build relationships and engage in casual conversations in the same shared workspace.
Future Marketing and Business Development Manager: Connections
Using creativity to turn problems into opportunities in client service
Research update on the most in-demand soft skills
Connected leadership – How professional relationships
Commerciality
The purpose of marketing is to anticipate and meet client needs profitably.
Marketing and business development roles are typically aimed at generating new business and developing more work from existing clients and referrers. There’s always a commercial imperative – to do more with less – thus increasing effectiveness and profitability.
We need commercial awareness to know how to use limited resources and balance conflicting priorities. Every hour we ask a fee-earner to invest in marketing and business development activity for the future, is an hour of fees less in the bank account today.
The partners and fee-earners need to know that what they invest will generate strong returns – which is why there is such an emphasis on efficiency, effectiveness and Return on Investment (ROI). Commerciality drives innovation.
Once we have deep marketing and business development skills, we need to develop a broader knowledge of other domains – finance, human resources, technology and operations. We strive to become T-Shaped people.
know about commercial awareness by Christopher Stoakes
Context and curiosity drive commerciality and pricing
Annual International Marketing Benchmark – PM Forum and Meridian West
Private client commercial conversations
Political, Practice and Marketing Trends
Future Marketing Manager – T-shaped people, senior promotions
Communication, conversations and listening
While there is naturally a focus on communication in marketing and business development roles, more emphasis needs to be placed on listening. Listening allows us to develop empathy and deepen our knowledge. Listening is the vital element of effective conversations and negotiating. Listening helps us avoid and manage conflict.
How to start conversations that get results
Soft skills – Dealing with difficult conversations
Book review: “Now we’re talking” by Sarah Rozenthuler
leadership conversation skills: SCARF model of neuroscience
You’re not listening – What you’re missing
Never split the difference: Negotiating by Chris Voss
Confidence
Like assertiveness, marketing and business development executives need to feel and appear confident.
Soft skills – Boost your self-confidence and confidence (Video)
Towards leadership – Elevate your Presence, Influence and Impact
Questions on confidence at work
Boosting Your Confidence at Work – A Toolbox for Success
Confidence to overcome a fear of failure – Kim Tasso
Confidence – How to get a word in when people keep talking
Creativity and innovation
We all need to be more creative (coming up with good ideas) and innovative (deploying those ideas so that we make a (commercial) impact. We reflected that when we are rushing to keep up with a lot of demands, we have less time available to think and reflect and be creative. So we need to create time and space to allow and encourage creative thinking.
Using creativity to turn problems into opportunities in client service
Creativity 1: Seven steps to become more creative – Kim Tasso
The Human Edge – How curiosity and creativity are your superpowers
Future Marketing and Business Development Manager: Connections
Enhancing creativity using Leonardo da Vinci’s seven steps
Curiosity
Curiosity is critical in marketing and business development. Whether we are forging relationships with fee-earners, understanding client motivations or exploring how to make campaigns more effective. Curiosity drives creativity and innovation.
What is curiosity and why is it important in business relationships? (Video)
The Human Edge – How curiosity and creativity are your superpowers
Why are questions so important? (Questioning skills)
Empathy and emotional intelligence (EI or EQ)
These are the bed rock of good communication and relationship skills. Some of them are aimed at how we are aware of and manage our own emotions. Avoiding or managing our threat response – whether fight, flight, freeze or fawn – is important as we don’t perform to best of our abilities in these states (our cognitive abilities are impaired). We talked about the difference between reacting or – waiting for 90 seconds for automatic emotions to subside – and responding.
Other EQ skills concern how we are aware of and manage the emotions of others.
An introduction to emotional intelligence (EQ) and empathy (Video)
Marketing Executives develop empathy in fee-earners’ persepective
fixed views and closed to new ideas (dealing with stubbornness)
Soft skills revisited – with a leadership perspective
Research on leadership and emotional intelligence (EQ)
Goal-setting
Goal-setting could be subsumed under “strategic thinking”. Goals drive motivation. The ability to consider what we want to achieve – and how to measure progress in the short and long term – is a core skill for marketing and business development.
Before your set your goals – check your limiting assumptions
Six themes for Proactive Marketing and BD Executives (2019)
Self-Motivation – Ten top tips (Video) from Kim Tasso
marketing planning – stepping stones, persuasion, motivation
Marketing and Business Development Planning in a Nutshell
Marketing planning in a nutshell – simple and complex plans
Book review – Brilliant personal effectiveness by Douglas Miller
Influence and persuasion
Influence is about our ability to motivate others to share the same vision. Whereas persuasion is more about encouraging others to accept our ideas. We need both.
Together with these skills is the ability to deal with resistance and push back from fee-earners. And, for more senior people, to drive and manage change.
Buy in – Influence and Persuasion Toolbox – Kim Tasso
Book review – Persuasion: The art of influencing people by James Borg
Why are questions so important? (Questioning skills)
Networking and Relationship building
Relationships with other members of the marketing and business development team are critical. Whether teams are small or large, there are likely to be those who are generalists and those who are specialists. We need to appreciate the role and expertise of each person so that we can work together to craft and deliver the best integrated campaigns.
We need to build relationships with fee-earners – so that we can contribute to their marketing and business development plans. Much of professional services marketing is concerned with initiating and developing relationships with clients and referrers.
A general law of interpersonal relationships?
Introduction to networking skills (Video)
Book review – Great networking by Alisa Grafton
Connected leadership – How professional relationships
Better Business Relationships book by Kim Tasso (Bloomsbury)
Planning and Project management
Identifying what needs to be done, who by and when lies at the centre of project management. And the core elements of projects: Time, Cost and Quality.
We talked about a range of project management tools including:
- The platform to build next‒gen apps – Airtable
- Manage your team’s work, projects, & tasks online • Asana • Asana
- ClickUp™ | The everything app for work
- Microsoft Loop: Collaborative App | Microsoft 365
- com Work Platform | Made For Work, Designed To Love
- Capture, organize, and tackle your to-dos from anywhere | Trello
Marketing planning in a nutshell – simple and complex plans
Key issues in Marketing and Business Development Planning
Project vs campaign management
Problem-solving
Being proactive means anticipating problems and opportunities. And identifying how best to respond.
We need to learn about client needs and help formulate solutions for their problems. A key problem for marketing is how to differentiate our firms from our competitors. Every day we need to find ways to do more with less.
Critical Thinking and Problem Solving – Some tips
Using creativity to turn problems into opportunities in client service
Coaching and Consulting – People and Problem-Solving skills
Strategic thinking
Seeing the big picture, joining the dots and taking a longer-term view were all ways we talked about being strategic. But strategy is essentially about making choices – and being focused.
“Strategic thinking is simply an intentional and rational thought process that focuses on the analysis of critical factors and variables that will influence the long-term success of a business, a team, or an individual”. What is Strategic Thinking? | CMOE
Related to this is systemic thinking – understanding the impact on others for any recommendations or actions we promote
Be more strategic – Strategy into Action (Strategy Implementation)
Be more strategic – Stretch your strategy muscle
Be more strategic – PESTLE, Positioning and Plans
Be more strategic – A metaphor: Analyse, join and align the dots
Take them on the strategy journey
Technology
There is a never-ending range of new technology to help us – whether for CRM systems or data analytics. Digital marketing relies on technology skills. There was much talk at the session about the range of AI tools that can help with recording and transcribing meeting minutes (e.g. Fireflies), creating content and improving efficiency. The images for this post were created by delegates using AI design tools.
There were quite a few comments about investing time to stay up to date with how the algorithms change for things like LinkedIn and Google search (Search Engine Optimisation).
Key Insights from the AI in Marketing training by Optix at PM Forum
Technology and psychology skills needed – Leader article
The growth of MarTech in professional services – an overview
International Marketing Benchmark 2024 from Meridian West
create a digital marketing strategy in a professional services firm
Planning Digital Marketing Campaigns and Content Strategy
Lessons from digital marketing webinars (June 2023)
Knowledge, Skills and Behaviours for Marketing Managers
By way of comparison, here are the knowledge, skills and behaviours required by marketing managers on the level 6 Marketing Manager apprenticeship. Marketing Manager Apprenticeship – a Level 6 Qualification
Knowledge
Topic | Criteria | Detail |
Marketing concepts and theories | K1 | Principles/theories supporting the marketing process – 7Ps, marketing management processes, product development and how to apply these to business plan and strategic objectives |
K2 | Brand development and safeguarding including how a brand is perceived in the market, value propositions and delivery of tangible elements such as product pricing, packaging etc | |
K3 | Consumer and organisational behaviour theories and concepts including the customer (B2C and B2B) decision making process and how that influences marketing strategy | |
K4 | Advanced stakeholder management and the application of customer relationship management (CRM), both internal and external, to facilitate the delivery of marketing plans | |
K5 | Marketing communication planning models and budgetary methodologies | |
Business understanding and commercial awareness | K6 | Organisation’s vision, mission, values, strategy, plans, stakeholders, customer and competitors to support the decision and planning process |
K7 | The wider business perspective in which marketing operates nationally and internationally. Including the influence of the internal and external market/sector, the opportunities, challenges and issues it faces and how marketing can address these | |
K8 | How to measure and deliver Return on Investment in relation to marketing activities and plans | |
K9 | The relevant industry/sector specific legal, regulatory and compliance frameworks within which they must work including current Data Protection regulations | |
Research and Insight | K10 | Effective market research and evaluation techniques and methods and how to use the results to information marketing planning and activities |
K11 | Reliable information sources and how to use these to deliver measurable improvements to marketing activities including how metrics are used to measure these | |
K12 | New and emerging trends and themes in marketing | |
Product and service development | K13 | The principles of product and service design and implementation and portfolio management |
K14 | The features and benefits of different marketing communications, and routes to market and how to leverage these to maximum effect including the use of appropriate digital channels and systems |
Skills
Topic | Criteria | Detail |
Marketing strategy | S1 | Lead and implement a clear marketing plan and strategy, linked to business requirements to sustain a marketing advantage |
S2 | Develop effective marketing campaigns and channels, assessing their features and benefits to best meet business requirements and customer needs | |
S3 | Develop detailed integrated marketing plans for all products/services using offline and digital media tools – works with marketing team/specialist agencies to do this | |
Advanced interpersonal and communication skills | S4 | Influence, negotiate and persuade at senior level collaborating with a wide range of stakeholders internally and externally to gain support/backing for marketing delivery |
S5 | Act as a consultant, providing professional marketing advice to stakeholders around the business or to external clients as relevant | |
S6 | Present complex information in an understandable and stimulating way whether through effective verbal presentation or creative written copy | |
Service delivery and improvement | S7 | Oversee, manage and approve key marketing activities and projects |
S8 | Deliver measurable marketing outcomes against key performance indicators and identify and drive continuous improvement, challenging existing processes and procedures where needed | |
Resource management | S9 | Effectively plan and manage the marketing budget, to deliver on strategic objectives and evaluate and justify return on marketing investment |
S10 | Effectively engage, negotiate and manage third party suppliers and internal stakeholders | |
Planning and Analysing | S11 | Effectively evaluate marketing activities using measurement data and analytics to identify relevant key performance indicators and return on marketing investment in order to meet business objectives |
S12 | Assimilate and analyse complex data and information from a range of sources to evolve, lead and plan marketing activities | |
Commercial approach | S13 | Seek out opportunities to increase income generation and gain new business eg new products, markets and services as relevant |
S14 | Construct a robust business case in support of marketing activities/plans | |
S15 | Effectively manage and develop stakeholder relationships at a senior level | |
S16 | Assess business risks and reputational impacts of marketing activities | |
Leadership | S17 | Inspire and motivate internally and externally to deliver marketing plans effectively, acting as a role model for marketing best practice and taking responsibility for improving their own and the team’s and/or stakeholder performance as relevant |
Systems and processes | S18 | Effectively use appropriate business systems and software to deliver marketing outcomes efficiently (eg analyse data, inform search engine marketing, produce reports, deliver copy) |
S19 | Actively interrogate systems and information sources to make judgements on when to introduce new ways of working, identify new systems/processes to improve marketing activities or address those new requirements and/or marketing trends |
Behaviours
Topic | Criteria | Detail |
Agile and flexible | B1 | An ability to anticipate and adapt to change |
B2 | A highly motivated and driven approach acting with courage to drive through necessary changes and deliver difficult or long term projects | |
Creative and commercial thinker | B3 | A creative and innovative approach |
B4 | An analytical mind, with an insight and ideas driven approach to meet business benefits and inspire action in others | |
Resilience and continuous improvement | B5 | A willingness to learn from mistakes, as not all activities can go to plan, and improve future delivery/campaigns as a result |
B6 | Act as a role model for marketing activities and business changes within the team and organisation, taking others with them | |
Professionalism and emotional intelligence | B7 | A high level of professionalism, reliability and dependability with a passion for the customer also encouraging those behaviours in others |
B8 | A collaborative approach is central to how they work, showing empathy and being mindful to the needs and views of others | |
B9 | Ethical behaviour in the way they approach marketing activities and their work, valuing equality and diversity, they act as a role model for that behaviour |
Delegate takeaways from the day
Key image
- Dinosaur
- Barbie
- Eat the frog 35 tips to improve Time Management for busy professionals
- Decision-Making Unit Selling Basics – Detectives and DMUs (Video)
Key ideas and actions
- Self-development
- Advocate for yourself
- Always be willing to learn and adapt
- Obtain professional qualifications
- Increase knowledge of the sectors we work in
- It didn’t occur to me before to search for and read books that might help me develop in my career, so I will look into it now
- Do some more training on certain aspects of my career which I want to develop :)
- Make myself more present
- Look at tools for project management
- Go through the suggested reading list
- Discuss with Manager about future training on my next PDP
- I signed up last month as a CIM Associate, huge motivation to get stuck into development now!
- Map out where I’d like my career to go and tailor my training towards that
- Work experience
- Balance capacity to ensure you have the time for personal development
- Look for stretch opportunities for promotion
- Ask myself what I would do with a free day at work – having had time to think about it, I’ve come up with some ideas which I will speak to my manager about implementing in the firm
- Look into my firm’s crisis management strategy (if there is one) and understand/develop it where I can
- Learn more about the sector I’m aligned to
- Allow space for growth
- Be more of a consultant
- Continue learning in my market to ensure I’m fully briefed when speaking to fee earners.
- Collaboration
- Feedback to the wider BD team on key takeaways from today.
- Build positive relationships
- Building trust is much more complicated than at a surface level
- Look for ways to adapt my working style to suit how fee-earners work so they respond better to our requests.
- Discuss how we can work together more efficiently with fee earners
- Consolidate learnings with colleagues who attended this session to feedback to wider marketing team
- Build on confidence and communication to ultimately build trust
- Technology
- Optimise the use of tools for efficiency where possible
- Use AI well, to keep ahead of the changing times
- Make room for technology and AI
- Developing skills to work with AI efficiently
- How AI may change the shape of our role
- Concepts
- Idea to always come with a plan
- Refresher on some basic marketing knowledge
- C-suite decision makers views on thought leadership
Thanks to Morag for her tech support during the day. And to everyone who attended and for your messages at the end:
- “Thanks a lot Kim! Really insightful :)”
- “Thank you very much Kim!!!”
- “Thank you!”
- “Thank you very much for your time Kim! Looking forward to taking what you have taught and applying it in my career :)”
Delegate poll results
Delegates appreciate seeing their poll responses so they can compare and benchmark themselves against their peers.
How confident do you feel in your role?
Confidence
(10=high) |
Start of session | End of session |
1 | ||
2 | ||
3 | ||
4 | ||
5 | 12% | |
6 | 6% | 6% |
7 | 35% | 17% |
8 | 29% | 56% |
9 | 18% | 22% |
10 |
Do you have any marketing qualifications?
- 47% Yes
- 53% No
Is your role mainly:
- 11% Strategic marketing
- 44% Tactical marketing/communications
- 6% Information management/analyst/administration
- 17% Selling/pitching
- 22% Relationship management/development
There were also questions about salary guides:
Ambition Salary Guides · Ambition
Marketing salary survey 2023 – PM Forum
Which segmentation approaches are used in your firm (multiple choice)
- 95% Market/industry sector
- 58% Geography/region
- 26% Amount of revenue generated
- 26% Job function
- 26% Nature of relationships
Do you have marketing/BD plans for (multiple choice)
- 79% The firm
- 95% The markets we serve
- 68% The products/services we promote
- 32% Each territory/region
- 58% Individual fee-earners
How well does your firm track/monitor the source of leads?
- 11% Really well across the firm
- 50% Good in some teams
- 17% OK
- 22% Not very well
Do you measure client satisfaction?
- 16% Yes, across the whole firm and all clients regularly
- 32% Yes, for our largest clients
- 53% Yes, for some clients or periodically
Have you seen any crisis management plans at your firm?
- 26% Yes
- 74% No
Which types of external consultant does your firm use (multiple choice)
- 68% PR, public relations and copywriting
- 58% Brand, design and creative
- 58% Web design/development
- 32% Events support
- 26% Research and client listening
- 21% SEO
- 11% Data management/analytics
- 11% Mailings
- 5% Other (Recruitment agencies)
Do you have people reporting directly to you?
- 16% Yes
- 5% I used to
- 74% No
- 5% I will soon
How often do you experience difficulties in your relationships with fee-earners?
- 0% Never
- 94% Occasionally
- 6% Often
Have you had formal training in selling?
- 11% Yes
- 58% No – self-taught/experience
- 32% No – unfamiliar with sales/selling concepts
Where is most of your time spent?
- 44% Marketing and business development planning
- 22% Awareness raising
- 17% Developing existing relationships
- 11% Winning new business
- 6% Other
Which topics are your three highest priorities for learning?
- 58% Strategic marketing and business development
- 58% Engagement and collaboration with fee-earners
- 53% Campaign development
- 32% Managing and developing people
- 32% Strategy and change management
- 32% Interpersonal skills (communication, persuasion etc)
- 21% Selling, pitching and client relationships
- 16% Technology/innovation/automation
- 5% Commerciality (pricing, NPD)
- 5% Digital marketing
- 5% Other
What does it mean to be proactive?
- Doing something without being asked
- Adding value
- Taking the first step
- Taking the initiative
- Thinking around corners
- Looking ahead
- Anticipating needs and actions
- Adding extra value to what is being asked of you
- Thinking ahead
- Idea driven
- Innovative at their core
How much of your time is spent being proactive:
20%, 20%, 20%, 25%, 25%, 25%, 25%, 30%, 30%, 30%, 40%, 40%, 50%, 50%, 70%
What would I do with a free day:
- Get all of my admin done that I usually don’t have time to do
- Go back to tasks that always get pushed back
- Organise myself
- Implement new systems
- Take a bit of time to work on my personal brand How to create and promote your personal brand – Kim Tasso
Confident behaviour:
- Smiling
- Calm
- engaging
- Speaking clearly
- even and calm tone of voice
- talking at a measured pace
- body language
- Clear communication
- Minimal ad-libs.
- Concise delivery
Reactions to the marketing and business development theory quiz:
- Rushed
- Lots of gaps in my knowledge!
- Unsure of my knowledge
- I don’t know everything…
- Challenged
- Thinking back to my degree
- Felt like I should have revised!
Thought Leadership Intelligence℠ launch webinar
Lunchtime reflections and questions
- Although there is much I don’t know (which is why this – and most – training is so helpful), it is reassuring that despite often experiencing imposter syndrome (not feeling qualified for the role I’m in), I do know lots about the work I do and it is positive that I am aiming to expand my knowledge.
- We have started using Fireflies within the MBD team. Great way of saving time on meeting notes, actions and overview of meeting
- Prompted to understand our business planning process and bid scoring more fully
- Crisis management – is reactive in its nature, how to be proactive with it?
- Skills from the assessment – Identify opportunities to develop new markets/services and Develop concepts for thought leadership campaigns
- What skills are needed to effectively evaluate marketing activities/campaigns?
- What do you think is the most important skill in each of the less junior skills sections (analyse, create, promote) to progress to the more senior side of things?
- What is the key skill to develop when moving from being a reactive thinker to a more strategic one? I’ve found that not all tasks contribute meaningfully to the bigger picture.
- If you could give one piece of advice to someone who is in the exec position currently, but is looking to progress and be promoted within the next year, what would it be?
- How do you expose yourself and learn skills with in MBD that are undertaken by other parts of your team? Other than self-learning?
- What advice/tips could you give to someone who wants to progress further and how to approach this?
- Identifying the areas for opportunity in the marketing/campaigns world can help influence how we can proactively upskill our fee earners to produce meaningful content and set ourselves apart from competitors
- What skills should I develop and how can I shift my focus from execution to contributing more at that strategic level?
- To be more of a consultant to the partners, help them navigate how long a task could take. E.g. a proposal, not all of them will take the same time as it depends if there is an RFP and what the potential client is expecting to see.
- What is a core skill that is often underrated, but is pivotal for development and thinking more at a strategic level?
- How do you prioritise and balance the various responsibilities of influencing, listening, coaching, and selling in a role as a senior marketing professional, to ensure the firm’s strategic goals are met effectively?
- Which skills are most necessary for engaging lawyer involvement with an event?
- I still experience imposter syndrome sometimes, but I’ve made real progress in my personal brand over the past six months. With so many areas in marketing, it’s important to remember you are still progressing.
- It has been really good to engage with other professionals in the industry and to gain a clear view on BD and marketing activities
- Identifying areas where I can increase my knowledge of theory to apply this to my day to day role.
- It has been good to see specific areas of marketing I am knowledgeable and areas that may not come up in my day to day runnings
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