Empathy

Growth perspectives: Private equity and business development (Managing Partners’ Forum Growth Conference 2026)

This article appeared in PM Magazine (May 2026). Growth perspectives: Private equity and business development (Managing Partners' Forum Growth Conference 2026) As private equity accelerates across professional services, firms attending the Managing Partners’ Forum’s Professional Services Growth Conference faced a critical question: How do you turn investment into sustainable growth? Read More

2026-05-26T13:22:46+01:00May 26, 2026|Accountants, Kim's Blog, Lawyers, Management Skills, Relationship Management, Statistics and trends|

Book review: Stop letting everything affect you by Daniel Chidiac (Overthinking and anxiety)

This 185-page 2025 book “Stop letting everything affect you – how to break free from overthinking, emotional chaos and self-sabotage” by Daniel Chidiac will be helpful for those who find themselves ruminating, overthinking and that anxiety of constantly worrying about things. I read and assess many books – and provide Read More

2026-05-13T09:21:09+01:00May 13, 2026|Kim's Blog|

Assertiveness and confidence – Clarity, power and incisive questions

At the recent PM Forum workshop on “Assertiveness, Effectiveness and Impact for Marketing and Business Development Assistants and Executives” we welcomed a lively group of delegates. Marketing and business development roles in professional services are improving on many fronts yet there were some worrying results (see poll results below): Just Read More

2026-05-11T09:57:33+01:00May 11, 2026|Kim's Blog, Marketing, Relationship Management|

Telephone skills – Provide the human touch (with AI assistance)

At the recent MBL workshop  on “Pick up the phone – client service and sale opportunities for professionals” we looked at the role of telephone calls in sales and service, managing inbound calls and making outbound calls. There was debate about the role and value of automated and AI-generated telephone answering services. And Read More

2026-04-07T15:49:03+01:00April 7, 2026|Kim's Blog, Lawyers, Marketing, Relationship Management, Selling|
Go to Top