Research on leadership and emotional intelligence (EQ)

I have written extensively on both leadership and emotional intelligence (EQ).  I previously observed the similarities in these skills sets. So I was particularly interested to see two leading authorities – the Center for Creative Leadership and Harvard Business Review – publish articles on these topics where the similarities in Read More

2021-09-16T10:24:57+01:00September 16, 2021|Management Skills|

Managing client complaints – Process, anger and apologies

Many firms – particularly since the rapid digital transformation resulting from the Covid crisis – are focussing on improving the User Experience (Ux) and Client Experience Management (CEM). But there are always occasions when things don’t go to plan, errors are made, expectations are not met or there are delays Read More

Seven pitching themes – specialisation, engagement, research, content, differentiation, project management and virtual presence (May 2021)

This article was written for the delegates at a recent pitching workshop organised by the PM Forum  as a summary to supplement the other course materials they received. There were seven pitching themes – specialisation, engagement, research, content, differentiation, project management and virtual presence. 1. Increasing specialisation Many marketing and Read More

2021-08-20T08:59:28+01:00May 27, 2021|Kim's Blog, Marketing, Relationship Management, Selling|
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