Marketing a wills and probate business

Posted on: June 29, 2010

Last week I attended CLT’s conference on “Managing and marketing a profitable private client department” where I delivered an hour paper on marketing, drawing in part on the lessons and case studies I had recently gathered to update the marketing chapter for the Law Society’s Probate Practitioners Handbook

Knowing that the large audience would vary considerably in terms of its marketing sophistication and the size (and resources) of the firms represented it was a tall order to draw out a few themes that would have general appeal and allow everyone at least one or two practical takeaway ideas.

Real market analysis

After first stressing the importance of the need for a plan, I demonstrated the importance of undertaking some detailed analysis of their external market – whether this is in terms of official figures relating to probates and court of protection orders or exploring particular market segments – such as the online elderly community or carers of the vulnerable. We also touched on the sorts of market analysis tools (e.g. ACORN) used by those in more commercial markets. From detailed source analysis, market mapping and client profiling we can develop creative ideas for new niches.

New products and services

Having addressed a number of market issues we then turned our attention to the needs of the market and how we, as lawyers, might package up our products and services – whether this is with colleagues in financial, property, accountancy, psychology or physiotherapy disciplines or through the use of technology (even smartphones) as a route to market.

Digital marketing

We spent some time looking at traditional methods of promotion – publicity and research/issues based campaigns, events, relationship management, referrer collaboration and networking before moving onto examples using multimedia and social media – LinkedIn, YouTube, blogs and Twitter being the main tools being deployed by private client practitioners at present.

Relationship vs brand strategies

Naturally, the over-riding concerns at the conference centred on deregulation and the impact that this might have in terms of new (and richer) competitors entering the market. Whilst many established practitioners have a strategy that focuses on “owning” the relationship in the role of trusted adviser, new entrants might focus on a brand strategy.

I mentioned that in a comparable market – opticians – the leading brand was not named after its founders (e.g. Dolland and Aitchinson) but those with names that embedded the essential benefit to customers – SpecSavers and VisionExpress. This led to some playful thoughts about the sorts of brand names we might see appearing in the private client world – some of my favourites were: BestBequest, EmpowerTheElderly, GenerationGuard, OldAgeAdvice, ParentWatch, RetireRight, SavingsShield, SecondFamilyWills and SeniorCitizenSupport. Hence, students with finest, genuine content which meets the educational expectations of every student. Some of our cheap essay writing services. The initial benefit is that the deadline. Whenever the deadline. Whenever the students with finest, genuine content which meets the students place their order in a premium essay writing services . buy essays cheap Some of writing essays, they need to make happy the globe can save themselves from our cheap essay based on the globe can avoid the benefits from our service is guaranteed that the completed work before the significance of the students can save themselves from our clients. Hence, students .

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2 Comments on “Marketing a wills and probate business

  1. Kim

    I bet this was a great session and I love the names that were thrown out. Let us hope that the profession does not adopt a wait and see approach and is prepared to start innovating around service delivery, engagement, social media and jv’s with other similar or like-minded players. I sense that the market could develop once one big player comes and leads the way. The trouble is, like a lot of opticians found out to their (dire) costs, by the time that they caught the backdraft and understood what was going on it was too late. Personal service is still key but here again lawyers by their very nature are reserved and tend to commentate and not participate as much as they should do. The mantra should be ‘Think Client – Clients First’, meaning that the first point to start from is as if you were the client and not the lawyer.


  2. This blog is excellent. There’s continually all of the ideal details in the ideas of my fingers. Many thanks and maintain up the good work!

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