Book Review: Mediation skills and strategies – A practical guide by Tony Whatling

I am often asked which books I recommend on mediation even though there are plenty of good books around on the subject. Those of my friend Clive Lewis OBE – who has written 14 books including “How to Master Workplace and Employment Mediation” (Bloomsbury, 2015) and ”Difficult Conversations - 10 Read More

By |2020-10-19T10:08:29+01:00October 19, 2020|

Soft skills – Dealing with difficult conversations

We all have to spend time dealing with difficult conversations. Conflict is a natural part of all relationships at home and at work. I’ve written before about the sources of difference and provided ideas on how to deal with “difficult” people and situations. And there are short videos on two Read More

By |2020-09-30T09:31:51+01:00September 30, 2020|

Business relationships – How the parent, adult, child (PAC) model helps with difficult interactions (Video)

This short (7 minutes) video introduces Transactional Analysis (TA). Business relationships – How the parent, adult, child (PAC) model helps with difficult interactions. (Video script) Hi, I’m Kim Tasso I’d like to share with you today a psychology concept to help you deal with difficult interactions – both in business Read More

By |2021-03-31T15:38:44+01:00September 4, 2020|
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