Getting what you want and how to say “No” – Assertiveness skills

Posted on: March 15, 2017 Assertiveness skills - Shepherds and sheep

In many of the courses I run for the Professional Marketing Forum, the topic of assertiveness arises. Sometimes this relates to people needing the confidence to speak up and share ideas or to challenge requests. Often it relates to finding ways to decline or modify inappropriate requests – how to say “No” effectively. But […]

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Book review: TED Talks – The official TED guide to public speaking by Chris Anderson (Presentation skills)

Posted on: October 25, 2016 Presentation skills - TED Talks by Chris Anderson

TED’s mission is to nurture the spread of powerful ideas. Anyone who has seen a TED talk knows that they are expert, entertaining, often emotional and always compelling. And never more than 18 minutes. So while many business presentations might not be suitable for the full TED treatment, there must be lots to learn from […]

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Psychology, neuroscience and client engagement

Posted on: May 17, 2015

At the Law South 2015 conference last week, I presented a paper that explored some of the latest developments in psychology, neuroscience and client engagement that might help support people in achieving extraordinary client engagement. I can’t cover all the content on I presented psychology, neuroscience and client engagement, but here are some of the most […]

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Psychology and business communication: An introduction to Transactional Analysis (TA)

Posted on: January 9, 2015

Psychology offers a lot of tools to improve business communication. Psychology and business communication are frequent themes in my training courses for professionals. As well as topics such as personality, cognitive styles, emotional intelligence and NLP, I provide an introduction to Transactional Analysis in a number of my communication and conflict courses and coaching sessions. […]

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Coaching skills – the importance of active listening

Posted on: November 27, 2014

At the recent coaching skills course for Professional Marketing Forum delegates studied and practised a variety of coaching skills including: contracting, process, exploring/questioning, providing feedback and perspective, reframing, problem solving, goal setting, action planning and motivation. But what generated the most interest amongst the mid and senior level managers was the session on active […]

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