difficult behaviour

Assertiveness and confidence – Clarity, power and incisive questions

At the recent PM Forum workshop on “Assertiveness, Effectiveness and Impact for Marketing and Business Development Assistants and Executives” we welcomed a lively group of delegates. Marketing and business development roles in professional services are improving on many fronts yet there were some worrying results (see poll results below): Just Read More

2026-05-11T09:57:33+01:00May 11, 2026|Kim's Blog, Marketing, Relationship Management|

Dealing with “difficult” people – Nine strategies for dealing with arrogance

I was surprised that at two recent workshops, delegates indicated that the attitudes and/or behaviours that they least like dealing with was arrogance. More so than anger, aggression and sadness. During another training scenario, I noticed that people acting in a superior way evoked similarly strong negative reactions. So this Read More

2021-06-01T15:39:59+01:00June 1, 2021|Kim's Blog, Management Skills, Relationship Management|

Team management issues – Managing up, boundaries and broken relationships

At the December 2018 presentation of a delegation, coaching and team management training workshop (http://www.pmforum.co.uk/training.aspx) delegates were particularly interested in the following team management issues - managing up, boundaries and broken relationships. Managing up Managing up is “Understanding your boss’s position and requirements and making yourself known as a stellar Read More

2019-02-04T09:53:43+00:00February 4, 2019|Kim's Blog, Management Skills, Relationship Management|

Bottlenecks, bulldozers and caught in the cross-fire – Highlights from a stakeholder management and buy-in session (2016)

These were just a few of the themes igniting the passions of marketing and business development people from professional service firms at the recent PM "Stakeholder management and buy-in" training workshop. I think it’s fair to say that there was a little therapy going on before we got down to business Read More

Go to Top