Managing telephone enquiries

Telephone skills: Anxiety, voice, etiquette and the client experience
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Telephone skills: Anxiety, voice, etiquette and the client experience

Kim's Blog, Marketing, Selling

Telephone skills: Anxiety, voice, etiquette and the client experience

At a recent MBL workshop “Pick up the phone! Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. Anxiety around picking up the phone Delegates reported that they observed that there was more nervousness and Read More

Kim Tasso2022-09-22T13:24:12+01:00September 22, 2022|Kim's Blog, Marketing, Selling|

Does Zoom/Teams replace telephone calls? Telephone skills workshop
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Does Zoom/Teams replace telephone calls? Telephone skills workshop

Kim's Blog, Relationship Management, Selling

Does Zoom/Teams replace telephone calls? Telephone skills workshop

At a recent digital workshop for MBL on “Pick up the phone: Client service and sales opportunities for professionals in the digital age” delegates asked if videoconferences replaced telephone calls. Does Zoom/Teams replace telephone calls? Telephone skills workshop. The research finding from Stanford University that people are 34 times more Read More

Kim Tasso2022-02-22T13:16:23+00:00February 21, 2022|Kim's Blog, Relationship Management, Selling|