MBL Seminars

Referrer Management Strategies – Rationale and Challenges

At the MBL  online workshop “Developing more work from referrers and intermediaries” just before Christmas all delegates were from law firms (specialisms included employment, employee share ownership, media litigation, commercial litigation and family law and one firm was offshore), and most were in client service delivery roles. The delegate poll Read More

2023-01-05T10:32:00+00:00January 5, 2023|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Relationship Management|

Does Zoom/Teams replace telephone calls? Telephone skills workshop

At a recent digital workshop for MBL on “Pick up the phone: Client service and sales opportunities for professionals in the digital age” delegates asked if videoconferences replaced telephone calls. Does Zoom/Teams replace telephone calls? Telephone skills workshop. The research finding from Stanford University that people are 34 times more Read More

2022-02-22T13:16:23+00:00February 21, 2022|Kim's Blog, Relationship Management, Selling|
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