pain points

Mapping the client journey in professional services

PM Forum presented a webinar in July on “Mapping the client journey”. Although client journey mapping is a fundamental tool of most client experience management (CEM) programmes it was noted that only a handful of firms have embedded the process. Bertie Heppel of London and South East - PM Forum Read More

2025-08-18T09:31:39+01:00August 18, 2025|Kim's Blog, Management Skills, Marketing, Relationship Management, Strategy|

Being more strategic – Case studies and insights (Ireland May 2023)

I was delighted to return to Dublin to lead an in person training workshop for PM Forum Ireland  on “Being more strategic” with delegates from law, accountancy and consultancy firms. We considered strategic thinking, business strategy and marketing and business development strategy. So there should be something for everyone – Read More

2023-06-07T11:31:58+01:00June 7, 2023|Accountants, Kim's Blog, Lawyers, Management Skills, Statistics and trends, Strategy, Web Sites|
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