Selling skills training

Art and science of selling – Plan for different sales journeys and processes

Legal and accountancy firm delegates joined me for a MBL workshop on “The art and Science of Selling Professional Services”.  We spent a significant amount of time exploring the various sales cycles in delegate firms – and how best to support fee-earners through complex (multiple players and decision makers) consultative Read More

2025-11-17T09:22:47+00:00November 17, 2025|Accountants, Kim's Blog, Lawyers, Management Skills, Relationship Management, Selling|

Telephone skills workshop – 11 key points

Last week I facilitated a half day MBL telephone skills workshop titled “Pick up the phone! Client service and sales opportunities for professionals in the digital age”.  Delegates included lawyers, property professionals, actuaries and risk management consultants. We considered both inbound calls (enquiry management) and outbound calls (proactive sales calls). Read More

2021-07-15T09:53:39+01:00July 15, 2021|Accountants, Kim's Blog, Lawyers, Marketing, Property, Relationship Management, Selling|
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