telephone communication

Pick up the phone – Telephone trade offs
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Pick up the phone – Telephone trade offs

Kim's Blog, Relationship Management, Selling

Pick up the phone – Telephone trade offs

At the recent MBL workshop on “Pick up the phone – client service and sale opportunities for professionals” we looked at the role of telephone calls in sales and service, managing inbound calls and making outbound calls. One theme that arose was the delicate balance to be achieved during a Read More

Kim Tasso2025-10-23T18:31:31+01:00October 23, 2025|Kim's Blog, Relationship Management, Selling|

Pick up the phone – Who answers calls, how do you train people on call handling and how do you improve conversion rates?
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Pick up the phone – Who answers calls, how do you train people on call handling and how do you improve conversion rates?

Accountants, Lawyers, Marketing, Relationship Management, Selling

Pick up the phone – Who answers calls, how do you train people on call handling and how do you improve conversion rates?

There were delegates from legal and accounting firms at the training session on “Pick up the Phone – client service and sales opportunities for professionals in the digital age” MBL this week. Delegates were in management, marketing and fee-earning roles. This post summarises the main points raised and is a Read More

Kim Tasso2025-02-17T19:09:09+00:00April 12, 2024|Accountants, Lawyers, Marketing, Relationship Management, Selling|