Book review: Better Business Relationships by Carolyn Dyer, Head of HR and OD at Registers of Scotland

Posted on: March 8, 2019
Better Business Relationships

The following book review of Better Business Relationships by Carolyn Dyer, Head of HR and OD (Interim) at Registers of Scotland (Scotland’s land and property registers) appeared on theHRDirector (HRD) web site in https://www.thehrdirector.com/book-reviews/better-business-relationships/ in February 2019.

“This book by Kim Tasso is a ‘must-have’ for any forward-thinking Human Resources function. The content forms an anthology of theories and practice centred on improving relationships with colleagues, stakeholders and clients.

The format is very readable with a logical progression from ‘knowing self‘ through to developing team and client insights. As a seasoned HR practitioner of some thirty years’ experience, I found this a useful ‘aide-memoire’ regarding some of the tried and tested practices such as Neuro-linguistic programming (NLP) and MBTI but Tasso also gives the reader insight to newer thinking such as creating a personal brand. In today’s environment of several generations in the workplace, this book has relevance for many, regardless of starting point as a ‘digital native’ or not. 

I am currently coaching young professionals at work, relatively new to the Organisational Development discipline and I’ve recommended that as part of their development, they use Kim Tasso’s book as a lexicon of practice for today.

Tasso’s style is straightforward, engaging and the useful summaries at the end of each section are concise. It is most definitely a book to have to hand to explore what tools might be available. What it is not, nor do I think is it intended to be, is a ‘how to’ guide with significant depth.   

I’ll be donating my copy to our workplace library as a very practical, readable, accessible guide”.

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