Psychology and business communication: An introduction to Transactional Analysis (TA)

Posted on: January 9, 2015

Psychology offers a lot of tools to improve business communication. Psychology and business communication are frequent themes in my training courses for professionals. As well as topics such as personality, cognitive styles, emotional intelligence and NLP, I provide an introduction to Transactional Analysis in a number of my communication and conflict courses and coaching sessions. […]

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Coaching skills – the importance of active listening

Posted on: November 27, 2014

At the recent coaching skills course for Professional Marketing Forum delegates studied and practised a variety of coaching skills including: contracting, process, exploring/questioning, providing feedback and perspective, reframing, problem solving, goal setting, action planning and motivation. But what generated the most interest amongst the mid and senior level managers was the session on active […]

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Book Review: “The small big – small changes that spark big influence” by Steve J Martin, Noah J Goldstein and Robert B Cialdini (persuasion science)

Posted on: November 20, 2014

As a psychologist and a salesperson I was blown away when I first read Cialdini’s great book on the psychology of persuasion (was that really over 10 years ago?). There’s a summary of the six principles below. His work features in many of my influence, persuasive writing and buy-in training workshops. I had already booked […]

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Book review: “Leadership transformed – how ordinary managers become extraordinary leaders” by Dr Peter Fuda

Posted on: August 5, 2014

I read this book a while ago but have mentioned it to several people (leaders) recently during coaching programmes so thought I’d write a short review to encourage them to read it. The book, which is based doctoral research using 360 degree feedback (Leadership/Impact instrument – a registered trademark of Human Synergistics International developed by […]

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Sales and selling tips: 11 point plan for cold calling

Posted on: July 15, 2014

Despite over two decades of successful sales experience, I am not a fan of telephone cold calling (my reasons are shown below if you are interested). However, whenever I provide a marketing, sales or business development training course (as I was doing yesterday morning), people ask me how to be more effective at making cold […]

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