I have written extensively on both leadership and emotional intelligence (EQ). I previously observed the similarities in these skills sets. So I was particularly interested to see two leading authorities – the Center for Creative Leadership and Harvard Business Review – publish articles on these topics where the similarities in Read More
This short video (11 minutes) introduces Non-Verbal Communication (NVC) – the basics. (Video script) Hi I’m Kim Tasso There’s scientific evidence that it’s not so much what you say as how you say it. Today we are taking a quick look at Non-Verbal Communication. It’s like a secret language you Read More
Last week I facilitated a half day MBL telephone skills workshop titled “Pick up the phone! Client service and sales opportunities for professionals in the digital age”. Delegates included lawyers, property professionals, actuaries and risk management consultants. We considered both inbound calls (enquiry management) and outbound calls (proactive sales calls). Read More
(Script) Hi. I’m Kim Tasso. And I guess you are watching this video because you are curious about curiosity? I’m going to explore what is curiosity and why is it so important in business relationships. As well as for learning, your future employability and even your leadership. Then I’ll take Read More
A shorter version of this book review: Digital Body Language – How to build trust and connection no matter the distance by Erica Dhawan was published in the Summer 2021 edition of Professional Marketing Magazine which is sent free to members of the Professional Marketing Forum. Overview I was excited Read More
