How to manage objections was a key topic which emerged from the full day workshop on ”Pitch Perfect - How to Prepare & Present Winning Pitches & Tenders”. Further details of MBL training courses: Kim Tasso - MBL Seminars. Delegates included trainees to partners as well as junior and senior Read More
Most people appreciate the importance of questioning skills in selling, training, coaching, counselling (especially Cognitive Based Therapy – CBT) and commercial conversations. In this post I explore different types of questions and how they can be used in various business scenarios. Why are questions so important? (Questioning skills). The importance Read More
At a recent MBL workshop “Pick up the phone! Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. Anxiety around picking up the phone Delegates reported that they observed that there was more nervousness and Read More
