There are some excellent models and resources about cross-cultural intelligence. (I particularly like the Hofstede Country comparison tool). But this book – recommended to me by one of my clients – was a revelation and is my favourite resource so far. I recommend it to leaders, human resource professionals or Read More
I’ve produced videos and written articles about Transactional Analysis (TA). In particular, about the Parent Adult Child (PAC) model. The model is helpful to therapy clients learning about how they feel, think and behave. The PAC model can also help us understand and minimise difficult conversations in the workplace. the Read More
Lawyers and tax advisers attended the recent MBL workshop on “Pick up the Phone – Client service and sales opportunities for professionals”. This article forms part of the learning resources for the session. Future workshops are listed at Kim Tasso - MBL Seminars. Telephone skills – Focus on the caller’s Read More
As a therapist I am often asked “What happens in therapy?”. Sometimes people ask “What do I have to do in therapy?”. So here’s an overview to give some comfort and confidence to those considering therapy. I’m keen to hear from other therapists and the experiences of those who have Read More
Many attendees on confidence courses and some of my therapy clients have low self-esteem – and for a variety of reasons (e.g. childhood experiences and family dynamics, toxic relationships, cyberbullying, workplace intimidation). Low self-esteem can lead to low confidence, anxiety and depression that impairs personal and work life. This book Read More
