Learning & Development Update: Lean Learning and learning trends

The role of learning and development (L&D) becomes more critical as firms try to ensure that their people are equipped with the latest skills to be agile enough to adapt to the fast-changing work environment. Learning & Development is often a key tool in employee retention. For those involved in Read More

2023-10-10T14:34:28+01:00October 10, 2023|Kim's Blog, Management Skills, Statistics and trends|

Legal market research – Brand promises and service realities 2017/18 by Nisus Consulting

Earlier this year I reviewed the Nisus Consulting “Balanced scorecard” research report on client service in the legal profession http://kimtasso.com/client-experience-management-cem-two-research-reports/. Their latest legal market research report looks into the link between brand, service and loyalty in the UK’s largest law firms. The report shows the responses from 2,200 buyers of Read More

2020-10-15T16:35:11+01:00October 10, 2017|Kim's Blog, Lawyers, Marketing, Relationship Management, Statistics and trends, Strategy|
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