Complaints

Managing client complaints – Process, anger and apologies
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Managing client complaints – Process, anger and apologies

Accountants, Kim's Blog, Lawyers, Management Skills, Property, Relationship Management

Managing client complaints – Process, anger and apologies

Many firms – particularly since the rapid digital transformation resulting from the Covid crisis – are focussing on improving the User Experience (Ux) and Client Experience Management (CEM). But there are always occasions when things don’t go to plan, errors are made, expectations are not met or there are delays Read More

Kim Tasso2021-06-24T14:49:43+01:00June 24, 2021|Accountants, Kim's Blog, Lawyers, Management Skills, Property, Relationship Management|

Managing client service in surveying and property partnerships
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Managing client service in surveying and property partnerships

Kim's Blog, Management Skills, Property, Relationship Management, Strategy

Managing client service in surveying and property partnerships

At a recent workshop for surveyors (“Managing and marketing your surveying practice” http://www.mblseminars.com/Outline?progid=5865) I was asked to write a blog about managing client service in surveying and property partnerships. It’s a big topic, but here are the headlines with signposts to further reading. Why is managing client service in surveying Read More

Kim Tasso2017-03-16T12:27:43+00:00June 23, 2016|Kim's Blog, Management Skills, Property, Relationship Management, Strategy|