This article appeared in the February 2022 edition of Professional Marketing magazine. With 57,000 books on leadership listed on Amazon I wondered whether there was anything new to say on the topic. But the authors of this book come from a rather different perspective – emotional intelligence is the broadest Read More
I have written extensively on both leadership and emotional intelligence (EQ). I previously observed the similarities in these skills sets. So I was particularly interested to see two leading authorities – the Center for Creative Leadership and Harvard Business Review – publish articles on these topics where the similarities in Read More
The ability to regulate or manage our emotions is one of the four elements of emotional intelligence (EQ). In some recent coaching sessions, I observed that a lack of emotional regulation can cause real issues for the performance and mental well-being of individuals and for those they supervise, their peers Read More
Many firms – particularly since the rapid digital transformation resulting from the Covid crisis – are focussing on improving the User Experience (Ux) and Client Experience Management (CEM). But there are always occasions when things don’t go to plan, errors are made, expectations are not met or there are delays Read More
I was surprised that at two recent workshops, delegates indicated that the attitudes and/or behaviours that they least like dealing with was arrogance. More so than anger, aggression and sadness. During another training scenario, I noticed that people acting in a superior way evoked similarly strong negative reactions. So this Read More
