Management Skills Archives - Page 40 of 97

Client Experience Management (CEM) – Nine takeaways (Perspective, Emotions, Tension, Journeys, Involvement, Tangible, Systems, Technology, Process)
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Client Experience Management (CEM) – Nine takeaways (Perspective, Emotions, Tension, Journeys, Involvement, Tangible, Systems, Technology, Process)

Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Relationship Management

Client Experience Management (CEM) – Nine takeaways (Perspective, Emotions, Tension, Journeys, Involvement, Tangible, Systems, Technology, Process)

In April, the delegates at the Client Experience Management (CEM) workshop at Professional Marketing Forum https://www.pmforum.co.uk/training.aspx identified the following nine takeaways: 1. Adopt the client’s perspective Whilst it is easy to see the business benefits of a Client Experience Management programme in terms of consistency of quality and care, it Read More

Kim Tasso2019-06-19T15:03:46+01:00June 19, 2019|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Relationship Management|

Be more confident and convey confidence
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Be more confident and convey confidence

Kim's Blog, Management Skills, Relationship Management

Be more confident and convey confidence

Confidence arises as an issue in many workshops – whether junior or senior people, whether fee-earners or marketing professionals, whether making a pitch or speaking in public. Confidence and self-confidence are covered in my latest book “Better Business Relationships” http://kimtasso.com/publications/better-business-relationships/. In this post, I have summarised some tips to be Read More

Kim Tasso2019-06-03T09:17:55+01:00June 3, 2019|Kim's Blog, Management Skills, Relationship Management|

Future Marketing Manager – A checklist for success and how to get promoted
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Future Marketing Manager – A checklist for success and how to get promoted

Kim's Blog, Management Skills, Marketing

Future Marketing Manager – A checklist for success and how to get promoted

At the January 2019 presentation of the popular Future Marketing Manager course at Professional Marketing Forum, one of the group exercises was to write a checklist of what marketing and business development executives needed to do to be promoted to and successful as managers. So here is a checklist for Read More

Kim Tasso2019-05-21T09:58:07+01:00May 21, 2019|Kim's Blog, Management Skills, Marketing|

Commerciality – Finance, pricing, innovation and research
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Commerciality – Finance, pricing, innovation and research

Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Property, Statistics and trends, Strategy

Commerciality – Finance, pricing, innovation and research

Earlier this year we ran the first “Commerciality – Finance, Pricing, Innovation and Research” workshop through Professional Marketing Forum. https://www.pmforum.co.uk/training.aspx. I am delighted to report that the consensus was that it was a success (even though we have some tweaks to make to the timing for all the group exercises). Read More

Kim Tasso2019-05-13T10:47:08+01:00May 13, 2019|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Property, Statistics and trends, Strategy|

Better Business Relationships and DACRIE – A model to enhance business relationships
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Better Business Relationships and DACRIE – A model to enhance business relationships

Kim's Blog, Management Skills, Relationship Management

Better Business Relationships and DACRIE – A model to enhance business relationships

This article “A model to enhance business relationships” was published in the March 2019 edition of Ambition (the magazine of the Association of MBAs). It describes the DACRIE model which is the basis of the book by Kim Tasso “Better Business Relationships – Insights from psychology and management for working Read More

Kim Tasso2019-04-15T15:29:33+01:00April 15, 2019|Kim's Blog, Management Skills, Relationship Management|